The Company
The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and redefine the diamond jewellery industry by being Europe’s only digital first jewellery group.
For further brand information please visit:
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The Role
We are looking for an extraordinary individual with a passion for jewellery and providing exceptional customer service. This role will be based from the operations department in the prestigious Birmingham Jewellery Quarter.
Responsibilities

• Influence and increase sales in a one to one selling environment
• Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
• Learn and confidently share product knowledge to maximise sales and provide an unforgettable customer experience.
• Operating the system, handling financial transactions including returns and exchanges
• Diamond, gemstone, and precious metal jewellery product knowledge
• Day to day tasks will be providing advice on products, completing sales, negotiating upgrades, admin roles and handling customer service enquiries.

Qualifications, Skills & Experience

• Previous experience working in customer service or customer experience position
• Strong knowledge of jewellery, with diamonds is advantageous
• Experience handling high volume calls and emails
• Ability work in a fast paced environment
• The ability to work under pressure and to tight deadlines without dropping the high standards we maintain
• Working knowledge of basic computer software packages (excel, word, outlook) and Gmail.
• Excellent verbal and written communication skills
• A “ can do attitude” at all times
• Highly organised, ambitious and able to work to company guidelines
• Professional, polite, friendly and tactful approach

What you can expect from us

• Competitive salary
• Private Health Insurance
• 24 hour access to an Employee Assistance Programme (EAP)

Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate on the basis of gender, race, colour, religion,age, disability, belief, sexual orientation, marital status, or are disadvantaged by conditions or requirements which cannot be shown.
Job Type: Full-time
Pay: Up to £24,000.00 per year
Benefits:

• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Private medical insurance
• Referral programme

Schedule:

• Monday to Friday

Application question(s):

• Do you have experience working in customer service within the jewellery industry?, if yes please state where on your CV
• Please describe your previous roles in the jewellery industry and the types of jewellery products you have worked with (e.g., fine jewelry, fashion jewelry, gemstones, watches, etc.).
• Have you worked in a customer service role within the jewellery industry?

Experience:

• Customer service in the Jewellery Industry: 2 years (required)
• Jewellery customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person