Title: Customer Service / Office Administrator - Korean Beauty Industry
Location: Central London Office (Holborn), with frequent travel to West London warehouse
Schedule: Fulltime (37.5 hours PW), Monday - Friday, 8 am to 4:30 pm
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PURESEOUL is the largest and leading Korean cosmetic specialist in the United Kingdom. We offer an extensive range of over 1,000 Korean skincare, makeup, and hair care products from over 50 direct partner brands. Since 2019, we have been the go-to destination for UK K-Beauty enthusiasts both online and offline, with 6,000+ 5-star Trustpilot reviews!
As a Customer Service / Office Administrator, you will serve as the primary point of contact for customer inquiries and concerns, while also assisting with various administrative tasks to ensure the smooth operation of our office. This role requires strong communication skills, attention to detail, and the ability to multitask effectively in a fast-paced environment.
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This role is for email support and does not include phone, video, or live chat services.
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KEY RESPONSIBILITIES
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Customer Service

• Customer Inquiries: Respond promptly and professionally to customer inquiries via email and social media channels. Provide information about products, orders, shipping, and returns, ensuring a positive customer experience.
• Issue Resolution: Address customer concerns and complaints in a timely and empathetic manner, working to resolve issues and ensure customer satisfaction.
• Order Management: Assist customers with order processing, tracking, and returns, coordinating with the logistics and fulfilment teams as needed.
• Product Knowledge: Develop a deep understanding of our Korean beauty products and be able to effectively communicate product features, benefits, and usage instructions to customers.

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Office Administration

• General Office Support: Provide administrative support to the office, including answering emails, managing mail, ordering office supplies, and maintaining office cleanliness.
• Data Entry: Enter and maintain accurate data in company databases and spreadsheets, including customer information, orders, and inventory records.
• Document Management: Assist in organising and maintaining office documents, files, and records, ensuring accessibility and confidentiality as needed.
• Assistance to Management: Provide administrative assistance to managers and executives as needed, including preparing reports, presentations, and correspondence.
• Facility Management: Organise and manage general facility-related tasks, including scheduling office cleaning services and managing appointments for maintenance and repairs.

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WHO WE’RE LOOKING FOR

• Passion for Korean beauty products and a willingness to learn about the industry.
• Preferable previous customer service experience, ideally in the beauty or retail industry.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a proactive approach to customer satisfaction.
• Detail-oriented with the ability to multitask and prioritise effectively.
• Proficient in using customer service software and tools.
• Ability to work in a team-oriented and fast-paced environment.

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PERKS & BENEFITS

• Comfy and casual dress code
• Company events, parties and team dinner nights
• Opportunity for professional growth and development
• Unlimited access to a free company pantry of yummy Korean snacks, ramen, and assorted beverages
• Regular opportunities to be directly involved with product sampling/testing
• Employee discounts across our online and offline stores.

Job Type: Full-time
Pay: From £28,000.00 per year
Schedule:

• Monday to Friday

Application question(s):

• We are seeking someone genuinely passionate about K-Beauty and our company. Please share with us your favourite K-beauty brands/products and why.

Experience:

• Customer service/ Admin: 1 year (preferred)

Language:

• Fluent English (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person