United Kingdom Job Openings

NatWest Group

Customer Service & Operations Analyst, Lending Operations

Sheffield

FULL TIME

September 4, 2024

Customer Service & Operations, Customer
Customer Service & Operations Analyst, Lending Operations
Closing date for applications: 08/09/2024

Sheffield, United Kingdom

Permanent

Full Time

#R-00240807

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job description

Join us as a Customer Service & Operations Analyst in Lending Operations

Take on a new role, where you’ll be influential in making improvements for our customers and the business, specialising in everyday banking
You’ll be investigating and responding to queries from customers and stakeholders, escalating any issues with other teams in a timely manner
This is an opportunity to advance your career in an environment that supports your professional development and progression

What you'll do

We’re looking for someone to accurately understand customer queries and raise them in a timely manner, escalating where you see necessary. You’ll maintain a clear understanding of the needs of both customers and stakeholders, delivering the most appropriate and fit for purpose solutions. We’ll also look for you to act as a reference point for daily requests as well as capture and collate MI as needed.

You’ll also be:

Suggesting areas of customer or business focused improvement in your daily processing
Supporting the development and maintenance of the business continuity plans
Participating in other initiatives to improve customer service, processes and procedures
Managing conduct risk to deliver key customer outcomes

The skills you'll need

We’re looking for someone with good analytical skills plus knowledge and experience of everyday banking. You’ll have good communication skills, both written and verbal, and have the ability to successfully organise your time and workload.

You’ll also need:

Knowledge of the financial services industry and its customers
An understanding of our products, processes and banking systems
An awareness of relevant changes in trends, policies and regulations
To be proficient in Word and Excel

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