United Kingdom Job Openings
Future Metals
Customer Service Representative
Broughton
FULL TIME
August 9, 2024
Future Metals
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
Come join a team where People make the difference! As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent.
At Future Metals we are a leading supplier of aerospace quality metals and other materials to the global aircraft manufacturing and maintenance industry. We operate from 11 strategically located service centers in North America, The United Kingdom, Europe, and Asia. We hold significant long-term contracts with leading OEMs and their subcontractors around the world, the size and scope of which allow us to obtain highly dependable products and delivery, as well as favorable pricing terms from our network of world-class producers.
Position Responsibilities: The Customer Service Representative interacts with customers via phone and email to provide pricing quotes, enter sales orders, and respond to other customer inquiries. Candidates must be an enthusiastic communicator, thoughtful listener and dedicated team player with the desire to grow and succeed.
Qualifications And Competencies:
- Primary contact for customer service requirements.
- Handle sales inquiries, orders and customer communications.
- Pricing stock inventory items as well as cut to size parts.
- Accurately entering quote/order information into the computer system. Perform outcalls to develop orders.
- Sourcing non-stock (buyout) items to fulfill customer’s requirements.
- Communication with customer throughout the order fulfillment process.
- Expedite and trace customer orders.
- Maintaining positive relationships with established customers.
- Communication with management and other employees to facilitate customer satisfaction and further sales.
- Aware of sourcing alternatives – mill lead times in the purchasing of stock and non-stock items.
Qualifications And Competencies:
- College degree preferred; or one to two years of related sales experience and/or training; or equivalent combination of education and experience.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason.
- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Quality Management - Looks for ways to improve and promote quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions.
- Computer Skills including MS Word, Excel, and Internet Explorer.
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.
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