United Kingdom Job Openings
Mick George Ltd
Customer Service Representative
Godmanchester
FULL TIME
September 6, 2024
Working Monday - Friday between the hours of 7am to 6pm - Saturdays when required.
37.5 hours per week.
Job Purpose:
To answer the phone in a timely manner and deal with customer orders/enquiries whilst maintaining a high level of customer service.
A typical day in the life of a Customer Service Representative:
- Assisting with new customer’s enquiries
- Being the first point of contact for all individuals/ customers contacting Mick George.
- Developing relationships, building new opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
- Keeping up to date with and ensure a thorough understanding of Mick George’s products and business structure.
- Ensuring a proactive, flexible and positive approach at all times when handling customer requests.
- Being a key point of contact to the customer for delivery and order fulfilment information.
- Inputting and processing customer orders on the system in an accurate manner
- General administration for the department
- Undertake all relevant training when required
- Passionate about delivering excellent customer service.
- Previous experience of working within a high-volume customer service/ customer care role.
- Solid knowledge of all Microsoft Office Suites.
- Ability to build good relationships at all levels with a positive and flexible approach.
- Good attention to detail.
- Ability to solve problems, have initiative, and open to continuous improvement and learning.
- Proactive with the ability to communicate at all levels.
- Ability to work under pressure
- Ability to work in a fast-paced office environment
- Competitive salary
- Company pension
- Cycle to work scheme
- Company benefit platform
- Length of service rewards - enhanced holiday entitlement / access to private healthcare service
- Employee assistance programme
Benefits:
- On-site parking
- Monday to Friday
- Weekend availability
- Cambridgeshire, PE29 6XU: reliably commute or plan to relocate before starting work (required)
- Are you a smoker?
- Customer service: 1 year (required)
- Driving Licence (preferred)
- United Kingdom (required)
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