United Kingdom Job Openings

Mick George Ltd

Customer Service Representative

Godmanchester

FULL TIME

September 6, 2024

Here at the Mick George Group, we are looking for a Customer Service Representative to join the team at our Head Office in Huntingdon.
Working Monday - Friday between the hours of 7am to 6pm - Saturdays when required.
37.5 hours per week.
Job Purpose:
To answer the phone in a timely manner and deal with customer orders/enquiries whilst maintaining a high level of customer service.
A typical day in the life of a Customer Service Representative:

Assisting with new customer’s enquiries
Being the first point of contact for all individuals/ customers contacting Mick George.
Developing relationships, building new opportunities with both new and existing customers and ensuring high levels of customer retention at all times.
Keeping up to date with and ensure a thorough understanding of Mick George’s products and business structure.
Ensuring a proactive, flexible and positive approach at all times when handling customer requests.
Being a key point of contact to the customer for delivery and order fulfilment information.
Inputting and processing customer orders on the system in an accurate manner
General administration for the department
Undertake all relevant training when required

Skills/Qualifications:

Passionate about delivering excellent customer service.
Previous experience of working within a high-volume customer service/ customer care role.
Solid knowledge of all Microsoft Office Suites.
Ability to build good relationships at all levels with a positive and flexible approach.
Good attention to detail.
Ability to solve problems, have initiative, and open to continuous improvement and learning.
Proactive with the ability to communicate at all levels.
Ability to work under pressure
Ability to work in a fast-paced office environment

Benefits:

Competitive salary
Company pension
Cycle to work scheme
Company benefit platform
Length of service rewards - enhanced holiday entitlement / access to private healthcare service
Employee assistance programme

Job Types: Full-time, Permanent
Benefits:

On-site parking

Schedule:

Monday to Friday
Weekend availability

Ability to commute/relocate:

Cambridgeshire, PE29 6XU: reliably commute or plan to relocate before starting work (required)

Application question(s):

Are you a smoker?

Experience:

Customer service: 1 year (required)

Licence/Certification:

Driving Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

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