Overview:
Bring your energy and enthusiasm to Kendall’s Cars by delivering top-notch customer service! Whether it’s over the phone, online, or in person, you’ll listen to our clients’ needs and help them with a smile. Join us in making every interaction a positive and professional experience that leaves our customers happy and excited to work with us!
Principal Duties
· To greet customers in a polite and professional manner.
· To provide a high-quality rental service, to meet customer requirements and to promote the Company’s services and products to all potential customers.
· Handle all telephone and face to face enquires.
· Perform vehicle handover to customers informing them of all relevant information.
· To deal with all the administrative tasks required of role professionally.
· Occasionally collect and deliver vehicles to customers/other sites/dealerships.
· You will devote the whole of your time, attention & ability to your duties, work diligently & promote the interests of the Company.
Person Specification
Essential
· Possess a Clean Valid & Full Drivers Licence
· Computer Literate
· Must have an excellent understanding of Written and Verbal English
· Strong communication skills, both face to face and over the phone
· Ability to build rapport with customers/other staff and to understand their vehicle hire needs.
· To be dressed professionally
· Ability to multitask with outstanding problem-solving skills
Desirable
· Educated to GCSE Level or equivalent
· Ability to prioritise and achieve tight deadlines and remain calm under pressure
· Previous Vehicle Hire experience and knowledge of another vehicle hire booking system would be an advantage.
· Prior Customer Service Experience.
· Must be a team player and have excellent team building, management, and relationship skills
Job Type: Full-time
Pay: From £11.50 per hour
Expected hours: 40 – 42 per week
Additional pay:

• Yearly bonus

Benefits:

• Company pension
• Employee discount
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Camberley, GU15 3DF: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: CSR-Camberley