United Kingdom Job Openings

SMI INT Group Ltd

Customer Service Specialist

Petersfield

FULL TIME

September 3, 2024

Are you a dynamic individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we want you to be a part of our ever-growing Customer Experience team.
This is a full-time, permanent opportunity based at our modern Petersfield head office.
What will I be doing?
As a Customer Service Specialist you will play a pivotal role in ensuring our Public Service customers receive the outstanding service they deserve. From processing orders to handling enquiries, you will be at the forefront of our customer interactions. Your duties will include:

Communicating with customers via telephone and email to process new orders, providing lead times and delivery information
Updating customers on outstanding orders
Proactively contact customers regarding product shortages and confidently offering alternatives
Liaising with other departments, including distribution, to ensure orders are correctly processed
Managing your own customer accounts and attending internal service meetings
Communicate lead times on back orders to customers and/or Account Managers
Maintain accurate CRM records and online catalogues, working closely with the sale team to ensure opportunities are captured and handed over for follow-up

What do I need?
To become a Customer Service Specialist with SMI you will need:

A minimum of 1 year of customer service experience
Strong administration skills
Proficiency in Outlook for email communication
Excellent communication skills
A personable, professional outlook

Why join SMI?
SMI is an employee-focused company with a strong family-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment.
By joining SMI, you will receive:

A salary of £26,000 - £28,000
Entry into our Growth by Sharing bonus scheme following probation
25 days annual leave plus bank holidays, increasing after 3 years of service
Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events
Hybrid working in line with Company policy
Friday 4pm finish

How do I apply?
To become a Customer Service Specialist with SMI simply hit "Apply Now" and send us your CV. If you have any questions about the role, please feel free to get in touch with Claire at HR@smigroupuk.com
SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Additional pay:

Bonus scheme

Benefits:

Additional leave
Company events
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Work from home

Schedule:

Monday to Friday

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Petersfield

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