United Kingdom Job Openings
SMI INT Group Ltd
Customer Service Specialist
Petersfield
FULL TIME
September 3, 2024
Are you a dynamic individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities? If so, we want you to be a part of our ever-growing Customer Experience team.
This is a full-time, permanent opportunity based at our modern Petersfield head office.
What will I be doing?
As a Customer Service Specialist you will play a pivotal role in ensuring our Public Service customers receive the outstanding service they deserve. From processing orders to handling enquiries, you will be at the forefront of our customer interactions. Your duties will include:
To become a Customer Service Specialist with SMI you will need:
SMI is an employee-focused company with a strong family-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment.
By joining SMI, you will receive:
To become a Customer Service Specialist with SMI simply hit "Apply Now" and send us your CV. If you have any questions about the role, please feel free to get in touch with Claire at HR@smigroupuk.com
SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Additional pay:
This is a full-time, permanent opportunity based at our modern Petersfield head office.
What will I be doing?
As a Customer Service Specialist you will play a pivotal role in ensuring our Public Service customers receive the outstanding service they deserve. From processing orders to handling enquiries, you will be at the forefront of our customer interactions. Your duties will include:
- Communicating with customers via telephone and email to process new orders, providing lead times and delivery information
- Updating customers on outstanding orders
- Proactively contact customers regarding product shortages and confidently offering alternatives
- Liaising with other departments, including distribution, to ensure orders are correctly processed
- Managing your own customer accounts and attending internal service meetings
- Communicate lead times on back orders to customers and/or Account Managers
- Maintain accurate CRM records and online catalogues, working closely with the sale team to ensure opportunities are captured and handed over for follow-up
To become a Customer Service Specialist with SMI you will need:
- A minimum of 1 year of customer service experience
- Strong administration skills
- Proficiency in Outlook for email communication
- Excellent communication skills
- A personable, professional outlook
SMI is an employee-focused company with a strong family-run history. We understand that our massive success is all thanks to our staff who demonstrate our values in everything they do. We put our staff at the forefront of our business, giving them autonomy and recognition to create meaningful and lasting careers in a fun and progressive environment.
By joining SMI, you will receive:
- A salary of £26,000 - £28,000
- Entry into our Growth by Sharing bonus scheme following probation
- 25 days annual leave plus bank holidays, increasing after 3 years of service
- Perks and wellbeing activities including our Values Champion Nomination Scheme, EAP scheme, and regular company events
- Hybrid working in line with Company policy
- Friday 4pm finish
To become a Customer Service Specialist with SMI simply hit "Apply Now" and send us your CV. If you have any questions about the role, please feel free to get in touch with Claire at HR@smigroupuk.com
SMI are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Additional pay:
- Bonus scheme
- Additional leave
- Company events
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Work from home
- Monday to Friday
- United Kingdom (required)
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