United Kingdom Job Openings

Headlam Group Plc

Customer Service Specialist

Thatcham

PART TIME

October 9, 2024

An exciting opportunity has arisen to join our inclusive team as a Customer Service Specialist.
As Customer Service Specialist, you will build sustainable relationships and engage customers by offering a positive customer experience.
Key Responsibilities:
  • Answer and make internal and external calls, clearly relaying information and answering queries
  • Communicating with customers to give the best possible outcome
  • Placing new orders on internal system
  • Appropriately dealing with queries/complaints via the telephone and email, escalating where necessary
  • Provide advice and technical assistance relating to products whilst providing an excellent customer service experience for our customers
Requirements:
  • Previous experience of dealing with customers
  • Word/Excel/Outlook
  • Pass and above for English/Maths GCSE or CSE
Here is what’s on offer;
  • No Weekends
  • Competitive Pay
  • Colleague discount
  • Christmas shutdown
  • No Bank Holidays
  • Free Parking
  • Electric charging points (site specific)
  • Pension scheme
  • 33 days holiday (including bank holidays)
  • Life assurance
  • Save as you earn
  • 1 paid volunteering day a year
Job Type: Part-time
Benefits:
  • Cycle to work scheme
  • Employee discount
  • Free parking
  • Life insurance
  • On-site parking
  • Sick pay
Schedule:
  • Monday to Friday
Experience:
  • customer service: 1 year (required)
Work authorisation:
  • United Kingdom (required)
Work Location: In person
Application deadline: 26/07/2024
Reference ID: Customer Service Specialist
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