You will be part of the Customer Services team directly reporting to the Customer Services Supervisor. You will be responsible for managing customers and all order related issues in an efficient manner. You will co-ordinate the customer needs through the appropriate departments from initial enquiry through to shipping of raw material or finished product.
Key Responsibilities

• Receive and enter customer orders onto the MRP system
• Review order confirmations and verify accuracy within 48 hours of order entry and notify customer.
• Keep client proactively informed about the status and progress of orders and take appropriate action to maximize punctuality and prevent delays
• Handle all order amendments, whether requested by the customer or company, and communicate status to all parties involved.
• Work with Planning & Sales to determine inventory management plans for customers.
• Respond and assist on all supply chain related issues
• Receive and manage customer complaints and enter them in the non-conformance database. Liaise with Sales Managers and assist to bring the complaint to a close and complete the administration instructions accordingly.
• Effectively escalate issues to Supervisor and/or Senior Manager where appropriate.
• Maintain customer records and master data. Ensure its accuracy on a consistent basis.
• Identify and pro-actively manage your training needs
• Provide effective cover to co-workers who are on holiday or on sickness leave.

Job Types: Full-time, Permanent
Pay: Up to £26,000.00 per year
Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer Service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Location:

• Hartlepool (preferred)

Work Location: In person