United Kingdom Job Openings

Microlise

Customer Support Advisor

Coventry

September 12, 2024

Support Services
Coventry, United Kingdom
From £24,000, dependent on experience
Closing Date: 13.10.2024

We currently have an exciting opportunity for a Customer Support Advisor to join us at our Coventry office, which will see you responsible for providing support and training to all our customers on company products. Being a champion of Customer Support, you will ensure our customers receive a first-class service when dealing with customer enquiries and be on hand to provide any technical support or deliver training on our products.
Do you thrive knowing that you have provided a consistent, and high level of service to customers or clients? Are you passionate about building long-term relationships with those customers and delivering the best possible standard of support? If this sounds like you, then apply now!
What you will be doing:

Deal with customer inquiries efficiently and diligently
Attend and fully participate in regular training and development reviews with line management, mentors, HR representatives and other nominated representatives
Able to carry out a variety of technical duties related to the role, competently and efficiently with training and/or support as appropriate
To always deliver the best possible standards to our customers (both internal and external) by keeping our promises, never compromising on health and safety and being aware of the environmental impact of our activities
Customer Relationship Building and Management
To build long-term customer relationships to understand and satisfy our clients current and future needs
Promote a process of continual improvement whilst encouraging new ideas and added-value solutions
To undertake additional duties in line with capabilities as required

What we’re looking for:

Previous experience in a customer-facing/customer-service role
Experience working with Microsoft packages e.g. outlook 365, word or Excel
Ability to work with a high degree of accuracy with attention to detail and experience of inputting electronic records on a CRM system
Knowledge and understanding of confidentiality, with proven experience working with confidential information
Technical and administrative knowledge to support the customer experience
Excellent communication skills

It would be desirable if you have:

Demonstrable experience operating on a customer support desk, dealing with queries, and providing advice and guidance
Strong customer service skills and excellent written and verbal communication skills through a range of methods (e.g. face to face, email, or telephone)

Why Microlise?
When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Stobarts, Carlsberg, Waitrose, and Royal Mail.
Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

Full support and training to ensure you are well equipped to succeed in your role.
Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
25 days holiday, excluding bank holidays, increasing with service.
Invested in employee health and well-being with over 20 mental health first aiders in the business.
Employee Assistance Programmes
Free Costco membership, 20% off EE mobile and line rental, and other local discounts
Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
Free Microlise Cresswell Racing Tickets, support British Superbikes
Executive Box at Motorpoint Arena Nottingham

Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so, don’t delay getting your application in!
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. Any queries should be directed to jobs@microlise.com in the first instance.

New Job Alerts

Pulsar Process Measurement Ltd

Production Operator - 3 month Fixed Term Contract

Colchester

FULL TIME & CONTRACT

September 23, 2024

View Job Description

Advance Int

Junior Sales Associate

London

FULL TIME

September 23, 2024

View Job Description

The OHUB - Public Relations

Graduate PR Executive

Kingston upon Thames

FULL TIME

September 23, 2024

View Job Description

Ministry of Defence

DIO - Senior Logistics Manager

Deeside

FULL TIME

September 23, 2024

View Job Description

The City of Liverpool CollegeLiverpool

Fashion Design Lecturer

Customer Success (CSM) - SAP Academy for Customer Success Program - UNITED KINGDOM (Hybrid)

FULL TIME

August 24, 2024

View Job Description

Zenoss

Customer Support Engineer - United Kingdom

FULL TIME

August 26, 2024

View Job Description

Carrot Fertility

Customer Success Manager (United Kingdom)

London

August 25, 2024

View Job Description

Stora Enso UK Ltd

Customer Excellence Specialist

Head of Facilities Management & HSE (Health, Safety, Environment)

Nottingham

Fashion Design Lecturer

Liverpool

FULL TIME

September 23, 2024

View Job Description