United Kingdom Job Openings
Selfridges
Digital Operations Assistant
London
FULL TIME
September 19, 2024
Job Introduction
As a Digital Operations Assistant you will:
- Create/support concession data and work collaboratively with brands to resolve any issues, update pricing for them
- Effectively manage and minimise products that are in stock and not on site (ISNOS)
- Ensure enrichment is up to date and be the point of contact for brands for any online queries relating to product
- Work with brands to ensure assets are being sent before stock is delivered, highlighting any inconsistencies to the Digital operations manager
- Maintain the accuracy of the online range by removing old products and adding new. Updating the range tracker to reflect this
- Deal with queries from suppliers, B&M, Photo Studio, Digital team and Customer Services and escalate to the digital operations manager if required
- Responsible for turning stockpots off/on for NPS issues and resolving in a timely manner
- Maintain relevant supplier information within team guidelines, and ensure Time to site SLA’s are being met
- Conduct regular Online site-walks, highlighting priorities to the Digital operations manager in a timely manner
- Attend regular sales, trade, operations and studio meetings to provide and receive updates on deliveries, uploads and special projects
- Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity
- Organised and proactive. You are able to multi-task, prioritise and work to tight deadlines, whilst maintaining excellent attention to detail
- Skilled. You are proficient in excel, with high levels of numeracy and accuracy.
- All over the numbers. You are analytical and results driven, able to use data to measure performance and identify areas of improvement
- A great communicator, both verbal and written. You excel in the relationships you build with stakeholders
- Flexible. Responsive to business needs, you are happy and comfortable to take responsibility for tasks that may go beyond the role expectation
- An example of our values, a trusted and respected colleague
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