DUTY MANAGER – permanent/part time (contracted)
Colchester, Essex
18 hours per week – on a two-week rota (Thu-Sat - alternating days and evenings)
(flexibility to cover absence/holidays: including days, weekends, Bank Holidays and evenings)
£12,403.42 pa (£25,840.46 FTE)
The successful Duty Manager will be part of a team of three who are responsible for the smooth running of Firstsite’s day to day public facing operations, including those relating to exhibitions, cinema screenings and events. They will also support the Events & Operations Manager with the facilities work required to keep the building functional. They will support the development of the Front of House and Visitor Assistants. The role requires a genuine commitment to customer care and service excellence, working with and serving visitors and clients from diverse backgrounds.
This role has a significant amount of manual handling, IT work, visitor interaction, troubleshooting and financial accountability. The successful candidate will also need to have good teamwork skills to interact across the whole organisation.
Please read the Job Description on our website for more information.
OUR VISION IS: ‘MAKING ART MATTER’
Our mission is to ensure art and creativity are valued for their integral role in shaping a happy and healthy society for everyone. We do this by championing creativity as a catalyst for positive change in society, celebrating everyone's imaginations as places to shape a better future and demonstrating the impact of art and galleries at the centre of everyday life.
We collaborate with people where, together, we can have the most impact and we share the results of our work with diverse audiences to influence change. We do this in three places: in our award-winning gallery, reflecting our radical region and digitally with audiences around the world. In order to do this well we have four values that help us do what we do, to the best of our abilities:
Creative – we are an art gallery! Everything we do, we aim to do creatively and in ways that surprise and delight our audiences, communities and ourselves.
Inclusive – we continuously and actively seek to identify and remove barriers to everything we do and who we do it with to ensure it is available to those who we prioritise and who seek to share what we do.
Agile – we actively seek involvement, feedback and information from our audiences and communities – especially those we prioritise - to inform what we do, how we do it and how we can improve each time we do it.
Responsible – We need to lead by example and take responsibility for doing what we do with integrity, care and urgency. This includes taking responsibility for each other as a team, being responsible for our audiences and communities and taking responsibility for our local environment and the planet
In return for your hard work and dedication you’ll enjoy a wide range of benefits including:
· 25 days annual leave plus bank holidays pro rata
· Contributory pension scheme (conditions apply)
· Tailored training and development opportunities
· Employee assistance confidential helpline
· Staff discount on some purchases from the onsite café, shop & cinema
Job Types: Part-time, Permanent
Pay: £25,840.46 per year
Benefits:

• Company pension
• Discounted or free food
• Employee discount
• On-site parking
• Sick pay

Schedule:

• 10 hour shift

Ability to commute/relocate:

• Colchester: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 3 years (required)
• Facilities maintenance: 3 years (required)
• Supervising: 3 years (required)
• Audiovisual work: 3 years (required)
• Financial acumen: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 31/10/2024