Job Details

Job Title

Ecommerce UX and Merchandising Manager

Reference Number

Ref-25418

Location

Remote

Contract Type

Full-Time Permanent

Salary

£40000 per Annum

Closing Date

01/12/2024

JOB TITLE: Online UX and Merchandising Manager
LOCATION: Remote (in the United Kingdom) with occasional visits to the St Albans office
SALARY: £40,000 + £5,000 annual bonus
BENEFITS: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.
Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.
We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.
We have a fantastic opportunity for an Online UX and Merchandising Manager. The purpose of the role is to develop and enhance XMA’s online business, with the vision to create an outstanding customer experience. You will create and execute online merchandising strategies and drive revenue through campaigns and promotions. You will deal with the visual merchandising functionality, use data insights and customer engagement KPIs to meet or exceed conversion, AOV targets and grow business.
To be successful you will have strong experience using CMS tools and good google analytics experience. You will also have a strong understanding of ecommerce.

JOB SPECIFICATION: Online UX and Merchandising Manager
The responsibilities include, but are not limited to:

• Driving standards to achieve a best-in-class onsite strategy and deliver across the entire customer journey, putting our customers first
• Planning and execution of online campaigns, promotions and value proposition led merchandising strategies, with the goal of optimising the customer experience to increase sales, improve conversion rates, and decrease bounce rates
• Creation, curation, and optimisation of customer journeys to maximize learning and buying for our customers
• Implementing online merchandising tactics such as cross-selling, upselling, and product bundling to increase average order value and maximize revenue
• Strong project management over a variety of tasks with varying deadlines and priorities. Includes sharing the plans to relevant stakeholders. Knows how to manage time and get things done in a fast-paced environment
• Developing insight-driven narratives with sound recommendations and solid action plans
• Assessing, proposing and implementing innovative ideas for growth
• Key user of google analytics for reporting and analysing web data and develop outcomes that optimise conversion rates
• Knows how to develop statistically significant test and learn initiatives to gain insights and make improvements on site

REQUIREMENTS: Online UX and Merchandising Manager
We are looking for someone with experience in planning, executing, measuring and optimizing ecommerce site merchandising, with an ability to create optimal customer experiences to drive revenue.

Other skills expected include:

• Ability to work across a variety of tasks under pressure. Knows how to manage time, prioritise and meet deadlines in a fast-paced atmosphere
• Strong project management of complex projects with attention to detail and ability to execute with precision
• Commercial experience with a track record of delivering sales growth
• Experience working with web analytics, ability to analyse data, draw insights, and make data-driven decisions that turn it into actionable outcomes
• Passionate about the customer experience, with a strong interest in understanding and impacting customer behaviour

KEYWORDS: Online Content Manager, Online Merchandising Manager, Online Marketing Manager, E-commerce Merchandising Manager
We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law”
We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process.
If you have any such requirements, please do not hesitate to contact us on our email which is training@xma.co.uk We will be happy to action your requests.