191416

04-Nov-2024

GWS Segment

Full-time

Responsibilities:

• Build a strong relationship with the landlord House Reception team to ensure high standards are maintained for staff and clients.
• Responsible for managing the delivery of the site services and resolve any issues that may arise. Site services provided by CBRE shall include Post/deliveries, Cleaning, Vending management, Office Services, Waste, Hard Services, in line with account processes, SLA’s/KPIs.
• Control & Management of site financial budget – Using the financial systems, this role will be accountable for accurate forecasting, and attending periodic client review meetings.
• Raising of Purchase Orders, managing FCR’s (Funding Client Requests)through to closure. Occasional ad-hoc support for wider UK account portfolio may be required
• Control & Management of third-party contractors – Completion of Inductions, maintenance of QHSE paperwork and escorting around site
• Responsible for ensuring full compliance for the delivery of services CBRE are responsible for in accordance with all QHSE requirements.
• Completion of required monthly Health & Safety documents within required timelines. (Monthly workplace Inspection, Monthly Hazard Reporting, Monthly Self-Assessments and Safety Observations)
• Manage and maintain the compliance tracker for site
• Daily monitoring of site work orders both on SI7 and Vantage systems to ensure account KPI’s are met.
• Manage and perform meeting room set ups and bookings in line with client requirements.
• Support the co-ordination and testing of Business Continuity Planning for the site.
• Responsible for ensuring that all equipment is maintained and operated in a safe manner.
• Ensure customer satisfaction is established and maintained by providing a 'quality' and pro-active service
• Support and communicate with clients, customer base within your area of responsibility providing proactive support.
• Involvement in out-of-scope supplier projects. Supporting staff and liaison with the CBRE, and landlord teams to ensure the successful delivery of all project related works.
• Maintain performance standards to ensure Customer expectations are achieved/exceeded
• Timely maintenance of site information across all CBRE platforms; SI7, Smartsheet, Vantage, MYHSE, E-logbooks, Harbour, Adaptive
• Develop and maintain successful working relationships with the client, key stakeholders, customers, landlord representatives and, suppliers.
• Weekly Utilization submissions to ensure accurate headcount reporting.
• Assist and prepare hospitality requests as/when required.
• Management of e-logbooks – working closely with technical team for reviews / updates. Responsible for attending and supporting all site audit activities.
• Regularly communication with building landlord
• Management of car parking badging system
• Seek opportunities to improve services and cost-effective ways of working.
• Must be able to support and react to ad-hoc out of hours calls in the event of emergency scenarios with excellent communication.

Person Specification:

• Exceptional Customer Service Skills
• 5 years in a similar position in an FM or related services environment
• Good knowledge of SLA's/KPI's
• Good understanding of contracts and negotiations
• Experience in dealing with suppliers/contractors
• PC literate - Microsoft systems
• Competence in oral and written skills
• Ability to work to pressured deadlines.
• Strong finance skills with budget management experience essential
• Having a Flexible approach to ensure time critical projects are appropriately supported.
• Must be able to complete a wide range of activities requiring clear communication, excellent organizational skills and attention to detail.
• Previous experience of dealing with customers within a corporate environment with a high emphasis on customer service.
• Security Clearance requirements are essential.