Admit One is a vibrant and growing technology company based in Dorset in the United Kingdom.
Our software suite is used by customers across the globe, from the United States to New Zealand, with users across five continents.
We service the Cinema, Theatre and Attractions market in all areas of technology including Admissions, Retail, Hospitality, Digital Signage, Web and Mobile apps, also referred to as Point of Sale or Po S.
We are expanding our Support Team and have a great opportunity for those with a background in IT support and a desire to help people. - Are you looking for a new challenge?
Job Description
This is a customer facing role that will suit someone with IT knowledge who is interested in resolving customer problems via telephone and email support. The successful applicant will need to proactively review customer accounts and manage their own case queue in line with Service Desk procedures as well as assist other members of the team.
They will need to develop strong customer relationships through direct communication to achieve the highest levels of customer satisfaction. They will be expected to update and propose new knowledge base articles and training materials for internal and external use. There will be times that a site visit (which may involve travel) is required and well require the setting up and installing of hardware together with delivering end user training.
Qualifications and Experience
Prerequisite

• Customer service skills
• A desire to solve problems
• Ability to work in a fast-moving environment, multi-task and adapt to changes quickly.
• Excellent verbal and written communication skills
• Ability to work independently and effectively as part of a team.

• A background or interest in computer operating systems, hardware and software
• Ability to work to agreed SLA response times
• Has analytical thinking skills
• Experience in the Cinema or Entertainment industry
• Full driving license

Core responsibilities

• Offering Tier 1 Customer Service and Support via the Service Desk and phone.
• Investigating and troubleshooting issues.
• Communicate with Tier 2 Engineers and Support Team Manager and escalate any required matters.
• Support the Customer Engagement Team with hardware and database set up.
• Support the Development Team with information gathering on production issues .
• Training customers on the use of the software and hardware.
• Creating and updating online knowledge base articles and other training materials.

Job Type: Full-time
Pay: £19,000.00-£22,000.00 per year
Benefits:

• Casual dress
• Company events
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person