United Kingdom Job Openings
Trafalgar Entertainment
GUEST EXPERIENCE CASUAL
Fareham
October 18, 2024
JOB DETAILS
Job reference
REQ01093
Date posted
18/10/2024
Application closing date
22/11/2024
Location
Fareham
Salary
£11.44 per hour
Package
Contractual hours
0
Basis
Casual
Job category/type
Front of House
Job description
ABOUT TRAFALGAR ENTERTAINMENT (TE)
We’re a leading theatre and live entertainment group with a national and international footprint.
Co-founded by Sir Howard Panter and Dame Rosemary Squire in 2017, Trafalgar Entertainment is a business focused on bringing people together to share in the live experience; through new productions, through the operation of amazing theatre and live-event spaces, and the distribution of live-streaming content. The group is home to Trafalgar Theatres, Trafalgar Theatre Productions, Trafalgar Releasing, Stagecoach Performing Arts, Helen O’Grady Drama Academy, Trafalgar Tickets, London Theatre Direct, Stagedoor App, Jonathan Church Theatre Productions and Chiswick Cinema.
ABOUT TRAFALGAR THEATRES
Trafalgar Theatres is the venue-operating division of TE. We currently operate 15 venues; including 12 in the UK regions; the Trafalgar Theatre in London’s West End and the Theatre Royal in Sydney. We are growing fast, we are confident in what we do, and we are ambitious about the future. There has never been a better time to get on board.
Fareham Live is currently under construction. Once completed, it will be a multi-use venue consisting of a main house with 800 seats, a second space with 120 seats, and additional space for classes and events. The venue will also have café and bar spaces and will be fully accessible and modern. It is expected to open its doors in the autumn. Roles in new venues are highly sought after, and being a part of the opening team is a unique and special opportunity.
We are passionate about entertainment, audiences, and the live experience and we value Creativity, Collaboration, Excellence and Respect.
ABOUT THIS ROLE
The Casual staff role will be split into 4 areas, Bar, Café, theatre and Events. The main responsibilities over these 4 areas are:
Welcome our guests to the venue with a personable, genuine touch, ensuring no individual leaves without feeling like a valued and appreciated customer
Collaborate with the venue team to ensure the set up and delivery of hospitality, conference, shows and private events
To sell and promote products/merchandise
Deliver effective, attentive, and personalised customer service
Provide an efficient food and drink service, taking orders and aware of allergens and dietary requirements
Maintain a clean workplace
Maintain Health and Safety, Food Safety and Fire Safety procedures at all times
Bar service
This is not an exhaustive list of duties. from time to time, you may be required to undertake such alternative or additional duties which will commensurate your skills, experience, and capabilities., you may be required to undertake such alternative or additional duties which will be commensurate with
ABOUT YOU
We are looking for individuals that can work as part of a team and individually to achieve excellent customer service and to deliver our values: creativity, collaboration, excellence, and respect.
Passion for food / theatre / live entertainment
Willingness to learn new skills
Great team spirit
Strong communication and listening skills
Ability to work effectively during busy times
Your Experience
Flexible to adapt to the business needs and work calmly under pressure
Previous experience working in Entertainment and Hospitality preferred
Understanding of food hygiene and effective customer service
Experience of delivering a high standard of customer service
Knowledge of food, drinks and allergens
Trafalgar Entertainment is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are curious, courageous and ambitious, empowering people to challenge and innovate in pursuit of excellence.
Osbourn Road, Fareham, Hampshire, PO16 7DB
Registered Office: Trafalgar Entertainment Group | Ashcombe Court | Woolsack Way | Godalming | United Kingdom | GU7 1LQ
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