Head of Creative Ops Manager

United Kingdom, London

Our mission

In 2016, our founders set out on a mission to create pet food that not only nourishes pets but also cares for the planet. Fast forward eight years, and Edgard & Cooper has grown into a thriving company of 200 employees, driven by a passion for pets, sustainability, and making a positive impact. As a proud member of the B Corp movement, we are dedicated to doing business in a way that benefits everyone.
Want to find out more about us? Click HERE.

What type of breed are we looking for?

As the Head of Creative Operations Manager, you will lead and oversee the daily operations of our new in-house creative studio, ensuring that all creative projects are executed seamlessly from concept to completion. You will play a critical role in establishing and optimising workflows, managing resources, and driving collaboration across teams to deliver top-notch creative work that aligns with our brand’s vision and goals. Your leadership will ensure our creative output is both efficient and effective, contributing to the overall success of Edgard & Cooper.

What is in your bowl?

• Leadership & Strategy: Lead and develop the creative operations team, setting clear objectives, KPIs, and fostering a culture of collaboration and innovation within the studio.
• Process Optimization: Establish, refine, and implement operational processes to ensure efficiency, quality, and consistency across all creative projects.
• Resource Management: Oversee the allocation of resources, balancing workloads, and ensuring that the creative team is equipped with the tools, talent, and time they need to succeed.
• Creative Project Oversight: Manage the end-to-end process of creative projects, from brief to final delivery, ensuring they are completed on time, within budget, and to the highest standard.
• Cross-Department Collaboration: Work closely with marketing, product development, and other departments to align creative output with business objectives and ensure smooth communication across teams.
• Budget & Reporting: Manage the creative budget, track spending, and provide regular reports on project performance, resource utilization, and operational efficiency to senior leadership.

What skills & tricks should you bring?

• Experience: 7+ years of experience in creative operations, project management, or studio management, ideally within an in-house creative team or agency environment.
• Leadership: Proven experience leading and managing creative teams, with a track record of fostering a positive and productive working environment.
• Operational Excellence: Strong background in process development, resource management, and workflow optimization in a creative setting.
• Communication: Excellent interpersonal and communication skills, capable of building strong relationships and facilitating effective collaboration across teams.
• Problem-Solving: A proactive and strategic thinker with the ability to anticipate challenges and develop innovative solutions.
• Attention to Detail: A meticulous eye for detail, ensuring all creative output is consistent with brand guidelines and meets the highest standards of quality.
• Technical Proficiency: Familiarity with project management tools (e.g., Trello, Asana, Monday.com) and an understanding of the latest creative production processes and technologies.
• Passion for the Brand: A deep alignment with Edgard & Cooper’s mission and a genuine interest in pets, sustainability, and creative excellence.

Not sure if you tick all the boxes but our role truly excites you? Don’t let our job description hold you back, get applying!

Our benefits

• Salary package that will reflect your built-up experience
• Certified B Corp Employer with supportive policies and practices to ensure we are one happy pack
• Company retreats to meet each other in person
• ‍ Flexibility to work from home
• 25 days paid holidays a year
• Free lunch when in the office via Deliveroo
• Pets at work so everyday is bring your pet to work day
• Unlimited Pet food for your furry friend whilst you are with us
• Volunteer Day to contribute to a cause we believe in.
• Wellbeing program access to qualified counselling
• Work from anywhere for one month per year to pursue personal interests
• ‍️ 1 month unpaid leave, giving you some extra time to recharge and come back to work refreshed

Hiring Process ️‍️

• Stage 1: Assessment from home (10 mins).
• Stage 2: Intro call with Georgie (25’).
• Stage 3: Competency-based interview with Marc (45’).
• Stage 4: Final interview with Marc & Simon (45’).

Ideal start date: What are your plans tomorrow?

Equal opportunities

We believe the strength of our Pack comes from its diversity. We strive to create an environment where every person feels valued and empowered. So no matter who you are, where you come from, what you believe in, or what your dreams are, we welcome you and look forward to receiving your application.
If your circumstances require any special arrangements at any stage of our interview process, please let us know.
We're looking forward to hearing from you.
We kindly ask to apply in English.