United Kingdom Job Openings
CBRE
Help Desk Operator
Leeds
FULL TIME
October 25, 2024
Help Desk Operator
Job ID
190530
Posted
25-Oct-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative
Location(s)
Leeds - England - United Kingdom of Great Britain and Northern Ireland
About the Role:As a CBRE Help Desk Associate, you will be responsible for delivering exceptional customer service while recording detailed and accurate information from a high volume of inbound and outbound calls and emails. .
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. .
This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns. .
What You’ll Do:
- Act as a primary contact for customers and staff. Troubleshoot and resolve problems of complexity.
- Maintain accurate records of interactions with customers and recurring problems.
- Ensure an efficient service by identifying needs, process improvements, opportunities, and weaknesses within the department and team.
- Promote, develop, and maintain strong relationships between departments and with customers.
- Coach and mentor helpdesk team members.
- Identify training needs to ensure the staff is educated to achieve business needs.
- Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
- Impact own team and other teams whose work activities are closely related.
- Suggest improvements to existing processes and solutions to improve the efficiency of the team.
What You’ll Need:
- High School Diploma or GED with 3-4 years of job-related experience.
- A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
- Advanced organizational skills with an inquisitive mindset.
- Ability to evaluate and communicate unusual and complex content in a concise and logical way.
- In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
- Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
We regret to inform you that this job opportunity is no longer available as it has expired
New Job Alerts
Kodiform Therapeutics Limited
Scientist (Cell & Molecular Biology)
London
FULL TIME
November 18, 2024
View Job Description
Vagabond Wines
Waiting Staff and Wine Lovers!
London
FULL TIME & PART TIME
November 18, 2024
View Job DescriptionLooking for similar job?
French Nanny London
FULL-TIME/LIVE-OUT HOUSEKEEPER/MOTHER'S HELP (English or French speaking) - Ref: G-2940
Paddington
FULL TIME
October 10, 2024
View Job DescriptionB Independent Support
Seeking Part Time Support Workers to help a young man live independently £13.50p/h
Frinton-on-Sea
FULL TIME & PART TIME
October 9, 2024
View Job DescriptionNetVector Consulting Limited
IT Helpdesk Analyst
Edenbridge
FULL TIME
October 11, 2024
View Job DescriptionStockport AcademyStockport
Early Help Co-ordinator and LAC Mentor
Stockport
FULL TIME & PART TIME
October 11, 2024
View Job DescriptionNew Job Alerts
Kodiform Therapeutics Limited
Scientist (Cell & Molecular Biology)
London
FULL TIME
November 18, 2024
View Job Description
Vagabond Wines
Waiting Staff and Wine Lovers!
London
FULL TIME & PART TIME
November 18, 2024
View Job Description