At Karma Nirvana, we are committed to providing the highest quality of support and care to our service users. As such, we place a strong emphasis on the well-being of our Call Handlers and have implemented trauma-informed policies and processes to ensure that they receive the support they need to do their job effectively. It is a critical role that requires a high level of empathy, resilience, and professionalism.
Summary of responsibilities:
1. To be a first response Call Handler to all survivors, victims and professionals through the national Karma Nirvana helpline and email service.
2. To support male and female victim and survivors
3. To support all service users who disclose current or historic sexual abuse
4. Call handlers shall support callers in identifying all the options available to them. Call Handlers must not tell victims and survivors what they “should do”, but inspire victims and survivors to make empowered decisions for themselves. Call handlers shall maintain high standards of conduct through a focus on empowerment and non-judgement.
5. Call handlers shall provide support to all service users in a professional manner with calmness, sensitivity, empathy and through non-judgement.
HOW to APPLY
Complete the application form on Karma Nirvana's website: https://karmanirvana.org.uk/about/vacancies/helpline-call-handler/
Job Type: Full-time
Pay: £22,000.00-£24,500.00 per year
Benefits:

• Additional leave
• Company pension
• On-site parking
• Sick pay

Schedule:

• Day shift
• Monday to Friday

Experience:

• Support worker: 1 year (required)
• violence against women and girls: 1 year (preferred)

Language:

• English (required)
• Punjabi (preferred)
• Urdu (preferred)
• Bengali (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 03/11/2024