Job mission
To provide a high quality of service to both new and existing clients in Private Motor, Household, and Commercial Vehicle insurance products.
Key Tasks & Responsibilities
· Works with manager to identify and act on development needs and proactively engages in career planning.
· Identifies opportunities to improve work processes and outcomes, and actively participates in improvement initiatives.
· As the first point of contact for the company, build a rapport with the customer/Broker, create a lasting impression, listen to their needs, ensure they are fully informed on all benefits of being with the company and doing everything in your power to make sure we retain their business and to secure new business.
· To follow all procedures in place, meet department KPI’s and follow all script questions while maintaining good attention to detail and excellent customer service.
· Help and assist with offline activity if and when required (i.e.) coaching new team members/workbasket.
· To identify risk within your department if it arises and escalate accordingly.
· To promote cross selling and up sell ancillary and promote incentives.
· To work well as part of a team and input suggestions on how to enhance the service we provide.
· To deal with all customer queries, to take ownership of calls, deal with any anomalies on customer’s policies that you may come across even if they are not related to the current customer query.
· Escalating any issues or concerns which customers/Brokers may be raising, putting forward suggestions and providing feedback.
· To promote the Red Click ethos for excellent customer service.
· To participate in self-development training and in house training when required and to have a strong understanding of principle rules.
· Actively participate in team meetings escalating any issues or concerns, putting forward suggestions and providing feedback.
· To treat all customers fairly and to comply with the data protection policy.
· Be committed to promote equality of opportunity in line with the company Equal Opportunity Policy.
· Ad hoc tasks and projects as required.
Qualifications
· 5 GCSEs or equivalent in Leaving Cert including Grade C or above in English and Maths
Knowledge & Experience
· Previous experience in a sales environment or as a Customer Service Representative in a call centre or other similar environment.
· Negotiation experience with a proven ability to persuade.
· Minimum Competency Qualified (desirable).
Competencies
· Excellent written and oral communication skills.
· Self-motivated, persuasive and self-confident.
· Excellent telephone skills – ability to build rapport with a customer over the phone.
· Excellent listening skills.
· Excellent computer skills.
Red Click is an Equal Opportunity Employer
Job Types: Full-time, Permanent
Additional pay:

• Performance bonus

Benefits:

• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• What are your salary expectations for this position?
• What is your current notice period/ availability?

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in Fermanagh District, BT74 4EB
Application deadline: 07/11/2024
Reference ID: CCA001