Call Centre Collections Agent Required for a Premier Motor Insurance Brokerage
Unparalleled Earning Potential & State-of-the-Art Office in Manchester ✨
Embark on a rewarding Call Centre collections career with the UK's leading, innovative, and multi-award-winning insurance broker. Our rapid expansion and host of awards, including 'Best Insure Tech', 'Best Commercial Lines Broker', and 'Innovative Product of the Year', underscore our dedication to excellence and innovation. We are now in search of motivated and target-driven customer service professionals to join our outstanding team.
We seek committed individuals who are passionate about delivering exceptional customer support and aim to make a significant impact in the insurance sector.
Role: Call Centre Collections Agent
Location: Manchester near St Peter's Square, United Kingdom
Company: Business Insurance Solutions Ltd
Basic salary: £24,000 plus monthly commission incentives
About the Company: As the frontrunner in the motor insurance industry, our client is renowned for their cutting-edge solutions, exceptional customer service, and commitment to excellence. Focused on providing superior coverage to their policyholders, they emphasise the importance of fostering enduring relationships and ensuring customer satisfaction.
Job Description: As a Call Centre Agent, specialising in collections. You will play a crucial role in the operations of our client, providing outstanding service to clients across the country. Your main responsibilities will include:

• Handling inbound and outbound calls from customers and assisting with insurance policy payment inquiries.
• Providing accurate information, guidance, and support on various insurance payment collection services.
• Resolving complaints and concerns in a professional and empathetic manner.
• Maintaining up-to-date knowledge of insurance payment regulations and company policies.
• Ensuring all customer interactions are accurately documented in the system.

Qualifications and Skills:
To excel in this role, you should possess the following qualifications and skills:

• Excellent communication and interpersonal skills to interact with customers effectively.
• Strong problem-solving abilities and the capacity to work well under pressure.
• A customer-centric mindset with a genuine passion for delivering exceptional service.
• Proficiency in using computer systems and the ability to navigate through various software.
• Previous experience in call centre, preferably within the insurance industry (not mandatory).
• A positive attitude, team spirit, and a willingness to learn and adapt.

Hours:
Mon-Fri: shifts between 08:30am & 19:00pm
Early Shift: 08:30am - 16:50pm
Late Shift: 10:50am-19:00pm
Every other weekend you will be required to work one of the days either the Saturday 9am -5pm or the Sunday 10am-5pm.
Benefits and Perks: Our client believes in fostering a supportive and engaging work environment. Here are some benefits and perks we offer:

• Competitive salary and attractive bonus structure.
• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career growth and advancement within the company
• Fun team-building activities and social events.

How to Apply: If you are excited about joining a leading motor insurance brokerage and becoming part of the dedicated team, please submit your application. Don't miss this fantastic opportunity to kick-start or enhance your career in the insurance industry!
We value diversity and inclusion and encourage all qualified individuals to apply. Please note that only shortlisted candidates will be contacted.
Job Type: Full-time
Pay: £24,000.00 per year
Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company events
• Company pension
• Referral programme

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Education:

• A-Level or equivalent (preferred)

Experience:

• call centre: 1 year (preferred)

Work Location: In person