Pinnacle Group are seeking a dedicated a Housing Assistant, providing a comprehensive support and administration service for regional and area housing services including responding to a range of enquiries from service families as well as internal and external stakeholders. You will be joining our Homes team based in Speke. Our Homes team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you’ll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.
Please note:
We will be considering applications for this role with Internal Applicants Only.
The advert has Speke as the default location for advertising purposes. This position is a Remote role so open to DIO employees across the country.

Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:

• Tenancy Management: Responding to tenants’ enquiries. Managing void and lettings processes in line with contractual obligations and as per client requirements.
• Liaising with repair contractors to ensure works are completed within performance indicators and to a high standard.

• Administer and support regional teams with follow on ‘in occupancy’ enquiries such as aids and adaptations (ANDA), permissions, squatters, abandonment, ASB and referrals to other agencies
• Complete and maintain accurate and detailed records in all operational systems and templates
• Coordinate, administer, monitor Housing Officer appointments/diaries including short notices changes and long-term planning liaising with the area manager and other stakeholders as required. Using the 60/40 criteria

Key requirements:

• Knowledge of housing legislation and current practice is desirable however we will consider candidates with experience in a similar field willing to learn.

• Possess CIH/ARLA qualification or similar, or willing to undertake such qualifications.
• Confidence in forming effective working relationships with a diverse range of people, including working inclusively and as part of a team
• Excellent listening, written and oral communication skills including the ability to adapt oral and written communication methods and styles to suit the audience
• Competent using a wide range of operational software and Microsoft Office packages particularly in the areas of Excel, Word, Power Point, Teams and Outlook.

Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

• Maternity/paternity packages
• Flexible Working Arrangements
• Life Assurance
• Enhanced Pension Scheme
• Additional Annual Leave
• Private Medical Insurance
• Cycle to Work Scheme
• Employee Assistance Programme
• Retail Discounts
• Childcare Assistance
• Season Ticket Loans
• Sick Pay Schemes
• Personal Development Plans
• Company Car/Car Allowance
• Electric Vehicle Scheme

Contact information

Service FA Mock