Job Description
1. GENERAL
1.1 The following job description is intended as a guide and is not exhaustive. All members of staff are expected to fulfil their roles in a flexible, proactive and problem-solving manner.
1.2 Many East West Connect (EWC) staff will from time to time carry out different or additional roles in order to maintain the flexibility and needs of EWC business or the needs of particular clients, consultants and projects.
1.3 We operate a comprehensive Integrated Management System or IMS which enables us to achieve external accreditation on ISO 9001, 14001 and 45001. Our job descriptions are used in conjunction with the over-arching HSE-PR-14 - Health & Safety Roles and Responsibilities document, which adds more detail to explain our expectations.
2. COMPANY STRUCTURE
2.1 The role reports to Maintenance Manager and Head of Maintenance.
· This role is part of the Maintenance Department and to work proactively with managers and staff to assist with the establishment and maintenance of systems, logs and processes.
3. SCOPE
3.1 Project Planning: Develop comprehensive maintenance plans outlining PPM schedules, reactive maintenance, and quoted works projects, considering client requirements, job specifications, and regulatory compliance.
3.2 Resource Allocation: Allocate resources effectively, including manpower, equipment, and materials, to ensure timely and cost-effective delivery of maintenance services.
3.3 Schedule Management: Monitor maintenance schedules, prioritize reactive maintenance requests, and coordinate service visits to minimize downtime and disruption to clients' operations.
3.4 Risk Assessment: Identify potential risks to maintenance contracts/projects, such as equipment failures, resource shortages, or health and safety hazards, and develop mitigation strategies to minimize their impact.
3.5 Communication Coordination: Facilitate communication among maintenance teams, clients, subcontractors, and suppliers to ensure clear and timely exchange of information, compliance with contractual requirements, and resolution of issues.
3.6 Documentation Management: Maintain accurate records of maintenance activities, including Job logic, inspection reports, and project documentation
13.7 Performance Tracking: Monitor KPIs for maintenance contracts / projects, such as PPM compliance, response times, resolution rates, and client satisfaction scores, to evaluate performance, identify areas for improvement, and drive continuous quality improvement initiatives.
4. KNOWLEDGE
4.1 Minimum qualifications for this role are:
4.2 Bachelor’s degree in business management/NVQ Level (E)
4.3 2-5 years of experience in planning and coordination in Mechanical Maintenance field(E).
4.4 Knowledge and hands-on experience on CMMS / CAFM systems, preferably Job Logic.
5. SKILLS
5.1 Ability to establish good relationships with internal and external team members.
5.2 Good levels of verbal and written communication skills.
5.3 A track record of building effective teams, forming positive and motivational relationships.
5.4 Research and reporting skills, able to review information and present it in an accessible way.
5.5 Ability to maintain accurate records and use a range of digital packages to communicate strategic and operational information.
5.6 Excellent planning and organizational skills.
6. OTHER
6.1 Appreciation that there might be out of hours working, agreed in advance.
7. DUTIES
7.1 Coordinate cross-functional teams to ensure alignment with project/contract goals and objectives.
7.2 Facilitate departmental meetings, including agenda creation, facilitation, and follow-up on action items.
7.3 Conduct regular maintenance contract / project status reviews and provide updates to stakeholders.
7.4 Anticipate and address potential conflicts or bottlenecks that may impede project progress.
7.5 Foster a collaborative and supportive team environment focused on achieving project/contract success.
7.6 Continuously assess and improve contract management processes and methodologies.
7.7 Manage the end-to-end invoicing process, including invoice generation, tracking, and reconciliation, liaising with the accounts department, to ensure accurate and timely billing and payment.
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Benefits:

• Company pension
• Cycle to work scheme
• Life insurance

Schedule:

• Day shift
• Monday to Friday

Application question(s):

• Will you now or in future require sponsorship for employment visa status?

Education:

• Bachelor's (required)

Experience:

• Mechanical knowledge: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: EWC002