Job Summary:
As an MI & Data Analyst, you will be responsible for collecting, analysing, and interpreting data to provide actionable insights. Your work will support decision-making processes and help improve the efficiency and effectiveness of our contact centre operations.
About the Role
We are looking to recruit a MI & Data Analyst to come a join AT Management. As part of your role you’ll deliver accurate reports, streamline processes, and drive improvements. If you’re detail-oriented, adaptable, and ready to make a difference, we’d like to hear from you.
Key Responsibilities:
Lead Data Reporting and Analysis

• Create and maintain weekly, monthly, and quarterly reports, ensuring data accuracy and clarity.
• You'll be responsible for delivering critical performance metrics to stakeholders, including senior management and departmental heads.

Own and Manage Dashboards

• Take ownership of key dashboards, such as compliance, sales, and coaching performance, providing up-to-date and actionable insights to business leaders.
• Ensure all reports are aligned with company goals and timelines.

Collaborate with Stakeholders

• Work closely with cross-functional teams, including Team Managers, Quality Assurance, and Compliance, to ensure that all reporting needs are met.
• Provide insights and recommendations based on your data analysis to improve business outcomes
• Support all areas of the business with critical updates
• Hands on approach with operational teams

About You

• Bachelor’s degree in data science, Statistics, Computer Science, or a related field( Desirable)
• Minimum of one plus years of experience in a data analysis role, preferably within a contact centre environment.
• Proficiency in data analysis tools such as SQL, Excel, and data visualization software (e.g., Tableau, Power BI). Power Automate Preferred
• Strong analytical and problem-solving skills with the ability to interpret complex data sets
• Excellent verbal and written communication skills, with the ability to present data insights to non-technical stakeholders.
• High level of accuracy and attention to detail in data analysis and reporting.
• Ability to work collaboratively in a team environment and manage multiple priorities.

We are a Disability Confident Committed Employer as well as a recognised Menopause Workplace Employer.
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:

• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• Referral programme
• Store discount
• Transport links
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Data analytics: 1 year (preferred)

Work authorisation:

• United Kingdom (preferred)

Location:

• Leicester (preferred)

Work Location: In person