Job description
We are AT Management (ATM), an established contact centre which provides Customer Service solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport, and Sligo and can offer strong development opportunities/career paths for individuals looking to join us.
About the Role:
We are seeking to recruit several motivated and enthusiastic Dutch Speaking Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways.
Here is more of an insight into what you can expect day to day:

• Making and receiving calls to Customers to discuss existing broadband packages, booking appointments and up-selling.
• Building rapport with your customers on the phone to maximise opportunities.
• Engage customers in genuine, enjoyable conversations to understand their needs.
• Through effective questioning, you will be able to understand customer needs to be able to deliver great service.
• Update databases with customer details and your activity.

About You:
This position is open to all! Whether you are experienced, looking for a new venture or you are looking to kick start your career, all we ask is that you bring you are A-game! We will coach and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed.
If the below sounds like you, hit the apply button today to begin your journey with

• Proficiency in Dutch and English, both written and spoken
• Be driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment.
• Reliable Broadband and Internet connection
• Result orientated and have a determined attitude to achieve your KPIs.
• Possess excellent interpersonal and communication skills.
• Committed and resilient
• Keen to learn and develop.
• The ability to work as part of a team supporting colleagues where necessary.
• Commitment to excellence
• IT literate

Full time position working 40 hours per week Monday to Friday
The shifts available:
9am till 6:30pm
Remote working - Start Date Monday 18th November 2024
Job Type: Full-time
Pay: £24,250.00 per year
Benefits:

• Company pension
• Health & wellbeing programme
• Referral programme
• Work from home

Schedule:

• Day shift
• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Language:

• Dutch and English (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote
Expected start date: 18/11/2024