Job Overview
Synthesis Clinic is seeking a Band 5-6 Occupational Therapist to work in a combination role of OT and Integrative Pain Care Clinic Coordinator. The successful candidate also needs to be happy to cover reception work, offering excellent customer service and administrative support with strong organisational skills and a friendly demeanour. You will be expected to cover reception at Synthesis Clinic and perform clinic coordinator duties for our integrative pain clinic team, including doctors and allied health professionals, as well as having your own small OT case load. The role can be full-time or 4.5 FTE. You will be required on-site a minimum of 3 days a week (Tuesday, Wednesday and Friday as core days) with flexible working on other days (home or on-site, according to the clinic need). Please only apply if you can reliably commute to our clinic's location near Twyford, Berkshire, and are located within 45 minutes of RG10 9XQ. You will need to be prepared to travel to the site as much as necessary for the performance of the role.
Synthesis Clinic is a specialist-led practice where the very best of contemporary, cutting-edge precision medicine and precision health is interwoven with evidence-based nutrition, lifestyle, psycho-emotional wellbeing, and complementary therapies. Founded by Dr Nina Fuller-Shavel, our clinic offers an award-winning personalised approach to women’s health and integrative cancer care for both adults and children, which champions empowerment with expertise and empathy at its core. We are now adding a consultant-led integrative pain care team to our service.
Clinic coordinator responsibilities
Our new integrative pain team is led by a pain consultant and contains a variety of allied healthcare professionals working in a hybrid environment. We provide integrative pain care consultations and packages to people suffering from chronic conditions across the UK.
The clinic coordinator's role involves:

• Providing appropriate and accurate information about the clinic’s services to new enquirers.
• Assist new clients and patients with the onboarding process to our clinical software portal
• Supporting the client through their care pathway and act as contact point between the clinicians and client during the duration of their pain team care at Synthesis Clinic.
• Liaising with the clinical software support team regarding any issues on our clinical portal
• Assisting patients and clients with any issues on their clinical portal and escalate any ongoing technical problems to the Practice Manager.
• Clinician diary management including monitoring necessary paperwork (intake forms) which need to be completed prior to the appointment and ensuring test results are received.
• Liaising with laboratories including organising phlebotomy / courier logistics as required.
• Discussing any client queries with relevant clinicians and escalate complaints to the Practice Manager.
• Scheduling meetings for relevant clinicians when required.
• Taking part in regular team meetings with support staff, Practice Manager and Director and keeping accurate minutes for approval by the management team.
• Being able to proactively troubleshoot problems (client & IT/ technical issues) and resolve these problems in a professional and diplomatic manner. Where necessary escalate to the Practice Manager or Director for further support.
• To perform any other reasonable duties as directed by clinical staff and management.
• To ensure GDPR compliance and data safety are always in place within the organisation and virtual workspace.
• Complete online training modules in line with job role (Bluestream training) as per our CQC registration and regulations. This will also involve agreeing to relevant practice policies and procedures.
• Assisting the Practice Manager with audits when required.
• Please note that there is an absolute duty of confidentiality when you work in a healthcare setting. It is crucial that you do not in any way discuss or disseminate patient identifiable information at any point outside the clinic. It will therefore be required that you sign a confidentiality agreement prior to commencement of working with us.

Reception responsibilities
- Greet and assist visitors in a professional manner
- Answer and direct phone calls promptly
- Perform clerical duties such as filing, photocopying, and data entry
- Manage office supplies and maintain an organised reception area
- Schedule appointments and manage calendars in our EHR (electronic healthcare record system), liaising with clinic coordinators
- Handle incoming and outgoing mail and supplies
- Handle initial email contact and direct enquiries to the appropriate clinical team
- Provide any appropriate information on clinic services to clients both within the clinic and potential clients phoning in
- Keep up-to-date records of office expenses and costs and support stock keeping and relevant ordering at the clinic under guidance from the practice manager and Director
OT duties - adult and/or paediatric according to experience
- Conduct assessments to determine patients' needs and develop individualised treatment plans
- Provide occupational therapy interventions to improve patients' physical and mental well-being
- Collaborate with other healthcare professionals to ensure comprehensive patient care
- Utilise medical terminology and anatomy knowledge to deliver effective therapy
- Manage cases efficiently, ensuring proper documentation and communication according to the clinic processes and procedures and CQC guidelines
Qualifications
- Bachelor's degree in Occupational Therapy or equivalent
- Registration with the Health and Care Professions Council (HCPC)
- Experience in paediatrics is advantageous, as we have a dedicated integrative paediatric cancer survivorship service
- Strong knowledge of physiology and anatomy
- Ability to deliver high-quality patient care in a community environment
Skills
- Proficient in Google Suite and Office Suite for office tasks
- Strong customer service and communication skills
- Strong computer skills to efficiently handle office tasks
- Ability to perform clinical, clerical and administrative duties effectively and excellent organisational skills with effective time management
- Excellent phone etiquette for professional communication
- Typing skills for accurate data entry
Job Types: Full-time, Permanent
Pay: £35,855.00-£38,000.00 per year
Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Transport links

Schedule:

• Holidays
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Reading, RG10 9XQ: reliably commute or plan to relocate before starting work (required)

Experience:

• occupational therepist: 2 years (required)

Licence/Certification:

• HCPC registration (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Reading, RG10 9XQ
Reference ID: OT and Integrative Pain Clinic Coordinator