Purpose of Role: To support the office manager in a range of administrative tasks, welcome visitors, provide excellent customer service and hospitality.
General Administration
- Coordinate and administer training course, meeting room and event bookings by phone/email/in person.
- Ensure accurate records are maintained.
- Provide administrative support to colleagues as required.
- Work with colleagues and manager to ensure the effectiveness and efficiency of the administrative function.
- Support with sales and marketing activity liaising with clients to increase course/room bookings.
- To attend and contribute to meetings and training sessions as required, sharing ideas for further development and improvement.
- To maintain up to date electronic filing and contact management systems.
Customer Service & Hospitality
- Respond to telephone enquiries and associated receptionist duties in a timely and effective manner.
- Provide a first point of contact welcoming customers and visitors to the venue
- Liaise with event and meeting room organisers/coordinators to ensure that they have everything they need to ensure a positive and enjoyable visit.
- Liaise with the office manager to ensure appropriate stock levels for refreshments.
- Organise catering requirements for training courses, events and meetings as appropriate.
- Liaise with event hosts and trainers to ensure that timings for refreshments are agreed and refreshments served in line with agreed timings.
- Ensure the timely and efficient clearing of rooms to minimise disruption.
- Assist with the set up and clear down of meeting/function rooms.
General
- To carry out other appropriate duties as required by management.
Person Specification
Essential
Experience: administration, customer service, reception, record/data input and maintenance
Skills, Knowledge & Abilities: MS Office, numerate and literate, attention to detail/accuracy, communication and information technology, computer literate, team worker, able to follow procedures and guidelines, able to use initiative, able to handle pressure and work to deadlines/targets
Education: GCSE English & Maths or equivalent
Personal Attributes: Self motivated, reliable, takes ownership of work related problems, methodical and organised, supportive of colleagues, flexible and resilient to change.
Desirable
2-3 years experience in an office/reception environment
Experience of CRM systems
Basic understanding of accounting principles and software
Business administration qualification/apprenticeship (NVQ lll+)
Job Types: Full-time, Permanent
Pay: £18,000.00-£23,000.00 per year
Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Brighouse: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (required)

Experience:

• Microsoft Office: 1 year (required)
• Organisational skills: 1 year (required)
• Front desk: 1 year (required)
• Customer service: 1 year (required)
• Office experience: 1 year (required)
• Office: 1 year (required)

Language:

• English (required)

Work authorisation:

• United Kingdom (required)

Location:

• Brighouse (required)

Work Location: In person
Application deadline: 28/10/2024