Deal with patient enquiries efficiently and courteously whether face to face or via telephone.
Answering phones in a timely manner.
Processing requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional via signposting.
Opening post and allocating documents as per practice protocols and processes.
Dealing with prescriptions requests within the timeframe standard set.
Liaising with local hospitals, pharmacies and other healthcare professionals as required.
Take messages, ensuring accuracy of detail and prompt appropriate delivery.
Daily management of tasks and patient notes.
Chasing up results for patients and dealing with urgent results for the GPs.
Printing blood forms and completion of any other forms, as necessary.
Chaperoning patients as and when required.
Safely handling / processing samples received from patients following practice protocols.
Attending mandatory training sessions.
Accept payment and issue receipts for relevant charges for private (non General Medical Services) services.
Provide support in achieving the Practice Targets such as QOF, IIF etc.
Registering new patients.
Maintaining patient records and updating contact numbers and address as required.
Dealing with any queries from clinicians in a timely manner
Attending team meetings
Ensure adequate amount of forms/documents are maintained at the front desk for an efficient front desk customer care process
Ensure opening and closing procedures are followed as appropriate.
Any other duties considered appropriate to the post.
Job Types: Full-time, Part-time
Pay: From £16,630.92 per year
Expected hours: 20 – 37.5 per week
Benefits:

• Company pension

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Coventry: reliably commute or plan to relocate before starting work (preferred)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 02/09/2024
Reference ID: PMC - Reception