About Us:
Venus Wine and Spirit Merchants PLC is a well-established and respected UK-based distributor of premium wines and spirits, owned by Booker since June 2024. With over 20 years of experience, we are committed to supplying the highest quality products to our customers and delivering exceptional customer. We have our headquarters in Tottenham N17, a distribution depot in Leeds, Bristol, and Gerry's in Soho London - one of the country's most famous spirits shops.
Role Overview:
We are seeking an experienced Part Time Sales Order Processor / Administrator to join our team. The ideal candidate will be responsible for processing sales orders, providing administrative support, and helping to ensuring the smooth running of our Bristol office. As our business grows, there may be the opportunity to increase the hours of this role to full time.
Key Responsibilities:

• Taking and processing orders by telephone, from sales representatives, by e-mail and via bespoke food and beverage platforms such as F & B, Swiftcloud and Procure Wizard.

• Advising customers on out-of-stock items and providing replacement items.

• Liaising with customers, drivers, and the transport manager to ensure timely deliveries

• Coordinating with the London depot on required stocks and upcoming deliveries by Maddex and daily couriers.

• Organising last-minute couriers for customers who need additional stock outside their normal delivery day.

• Invoicing orders picked by our warehouse operators.

• Complete daily route planner.

• Logging in bound Bristol invoices and returns notes

• Logging any credits required.

• Ensuring all delivery paperwork has been returned at the end of the day, including proof of delivery, and that shortages are investigated.

• Log fuel receipts and any petty cash spend.

• Contacting buyers about stock issues and creating the daily out of stock list.

• Processing of free stock, samples and collections for buyers and account managers.

• Scanning and filing of all invoices, and transition to archive space when required.

• Dealing with general customer queries about orders, pricing and deliveries.

Requirements:

• Proven experience as a Sales Order Processor / Administrator or similar role

• Strong attention to detail and the ability to multitask.

• Excellent communication and customer service skills.

• Evidence of taking complex orders in past roles.

• Proficient in Microsoft Office Suite, especially Excel.

• Able to remain calm under pressure.

• Ability to work independently and as part of a team.

Work Pattern: Part time, 16 hours per week, Monday & Tuesday 9:00am – 15:00 pm and Wednesday 9:00am – 14:30pm. Lunch break is 30 minutes.
If you have excellent communication skills and are looking for a challenging and rewarding role in the wine and spirits industry, we would love to hear from you. Apply now and join our team at Venus Wine and Spirit Merchants PLC.
Job Types: Part-time, Permanent
Pay: From £11.44 per hour
Expected hours: 16 per week
Benefits:

• Employee discount
• Free parking

Ability to commute/relocate:

• Bristol, BS34 5TB: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales Order Processor Administrator: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person