Scheduler Coordinator | Home Made
Join our Sales Operations team - a great first step into the world of Property Technology and Operations!
This position offers a fantastic opportunity to work in collaboration with our Sales team to coordinate and optimise our Sales Associates (those who conduct the viewings of properties) travel itineraries, manage landlord appointments as well as delivering the highest level of customer service to our renters. With a mix of CRM management, customer service, project management and planning, it's a great place to develop core operations skills.
Location: Southwark, London (office-based role - 1 day WFH post probation)
Salary: £24K - £32K (Depending on experience)
Working Day and Time: 9am-6pm/10am-7pm Monday to Friday plus every other Saturday (advanced day in Lieu for Saturday work)
Working with us:
Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good! By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good!
Check out our website here: www.home-made.com
Role and Opportunities:
Include but not limited to…

• Building rapport and managing relationships with both landlords and tenants to ensure that our scheduled events happen without any issues
• Coordinate Sales Associate's travel itineraries and manage all events in the calendar
• Make sure that customers are always up to date with the latest, most relevant information regarding their appointments
• Consistently look for opportunities to increase the number of viewings that can be delivered by our Sales Team
• Conduct regular audits on all relevant information regarding properties and access providers to ensure the system is up to date
• Updating Sales Associates, renters, and landlords if there are any changes
• Responding promptly and professionally to calls and emails to make sure that customer queries are dealt with according to our best practices
• Help with the development of the department by taking part in ad hoc project work that will add value to current processes and customer experience

About You:

• You have strong written and spoken verbal communication skills
• You enjoy working as part of a team and thrive in a mutually supportive working culture
• You have excellent organisation skills with the ability to prioritise workload
• You have exceptional attention to detail
• Have an eye to solve problems

Home Made Benefits:

• 24 days leave + your birthday off!
• Office events (summer social and Christmas party)
• Weekly happy hour in the office on Fridays
• Opportunities to upskill in your career through our Learning and Development Programs
• Employee perks – discounts for your favourite stores, cinema etc
• Half day yearly charity day
• Culture Committee: Focus on D&I education + events, CSR opportunities, sport as well as health and wellbeing
• The most important benefit is the people - joining a fun and dynamic team that is looking to change the lettings industry!

Interview Process:

• 1st Round Video Call Interview with the People Team
• 2nd Round Online Assessment
• 3rd Round In Person Interview with the Line Manager and a Team Member

We are an equal opportunity employer
Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.
Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at joinus@home-made.com
Job Types: Full-time, Permanent, Graduate
Pay: £24,000.00-£32,000.00 per year
Benefits:

• Additional leave
• Casual dress
• Company events
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Paid volunteer time
• Referral programme
• Sabbatical

Schedule:

• Monday to Friday
• Weekend availability

Application question(s):

• Please note your salary expectations
• Notice Period

Work authorisation:

• United Kingdom (preferred)

Work Location: In person