IT Support Coordinator
Workplace IT is the UK’s leading provider of IT Outsourced Services to the Social Care, Assisted Living and Specialist Education Sector.
We predominantly support enterprise level Commercial, NFP (Not For Profit) and Public Sector owned organisations with multiple locations and people across the UK.
Following internal promotion, we require an IT Support coordinator based from our Taunton office.
The Role
Monitor, Manage and Coordinator all IT and Telecom Support Tickets.
Manage multiple support ticket boards simultaneously.
Allocate support tickets to engineers.
Oversee escalated support tickets to third party IT and Telecom companies.
Move / reschedule support tickets following delays, changes and unexpected events.
Ensure Service Level Agreements (SLA’s) are met and engineers remain on track.
Communicate updates to clients by telephone, email and within the ticketing system.
Ensure information in our client management system is always up to date.
Provide weekly and monthly reporting.
Work closely and in conjunction with the Service Delivery Manager.
About You
We are looking for someone with exceptional organisational capabilities.
You will be happy working in a very fast paced environment managing multiple priorities.
You will be happy working in an environment where needs change by the minute.
You will need to have a very keen eye for detail.
You are happy to pick up the phone and update clients and then confirm by email.
You will need have a strong personality to keep IT engineers on track.
Whilst not essential a good understanding of UK Geography would be advantageous.
You should have excellent Microsoft Office Skills (Outlook, Excel and Word).
Renumeration and Benefits:
Basic Salary £27,500 to £30,000 (DOE)
25 x Days Holiday plus UK Bank Holidays (Total 33 x Days Holiday)
Contributory Pension Scheme (NEST)
Personal Learning Plan
Private Health Plan following probation.
Quarterly 1:1 Reviews
Collaborative / UK Team Culture
Excellent Opportunities for Progression
Dell Laptop / Dual Monitors / Docking Station / VOIP Headset
Free Parking
Working Pattern:
9:00am to 5:30pm Monday to Friday
Ideally you will look to work in our Taunton office a minimum three days per week.
Interview Process:
30 X Minute Microsoft Teams Interview.
60 x Minute Face to Face Interview in Taunton
Job Type: Full-time
Pay: £27,500.00-£30,000.00 per year
Schedule:

• Monday to Friday

Ability to commute/relocate:

• Taunton, TA1 3ND: reliably commute or plan to relocate before starting work (required)

Experience:

• Coordinator / Administrator: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: SCFeb2024