United Kingdom Job Openings

NatWest Group

Scheduling and Real Time Manager

Manchester

FULL TIME

November 7, 2024

Business Management & Leadership Support, Business Strategy & Delivery
Scheduling and Real Time Manager

Manchester, United Kingdom

Permanent

Full Time

#R-00243877

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job description

Join us as a Scheduling and Real Time Manager

Joining us in Performance & Business Management, we’ll look to you to define and lead resourcing and capability activities for business areas
You’ll be providing specialist knowledge to make sure that the right resourcing levels are in place and capability requirements are met to deliver business requirements
This is an opportunity to raise your career profile with the work you do, building collaborative relationships with a range of key stakeholders
For this hybrid role, you'll mainly work from home with a minimum of one day a week in the office

What you'll do

In this key role, you’ll be building and maintaining strong, trusted partnerships to understand and support the resourcing and capability needs of the business. You’ll be engaging with the business to determine a strategic workforce plan, as well as working with the business area to define and deliver capability plans which are in line with future operating models.

You’ll also be:

Gathering and using robust capability MI, providing options and recommendations to support the business strategy
Embedding the outputs of the people plan locally and supporting people leaders by providing advice and guidance
Identifying skills and knowledge gaps based on the business strategy and providing solutions
Supporting the implementation of a technical learning framework across the business area
Designing, delivering and leading the business unit’s communications and engagement plan, owning key communications channels

The skills you'll need

We’re looking for someone with excellent experience of working in a leadership support or business management role. You’ll need broad knowledge of the customer business including voice and non-voice channels, key services and how it interacts with the rest of the organisation.

You’ll also demonstrate:

A proven background of working in a resource planning team
Strong analytical and problem-solving skills along with the ability to use information to develop and implement value add solutions
Experience of working with multiple senior stakeholders and business initiatives
Experience of leading and delivering results through a team
Strong stakeholder management and influencing skills preferably gained within a resource planning environment

Manchester: The Northern Powerhouse
With so much on your doorstep as well as fantastic transport links in and around the city, you’ll love working in, and exploring Manchester.

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