United Kingdom Job Openings
GitHub, Inc.
Senior Solutions Engineer
FULL TIME
November 18, 2024
Locations: In this role you can work from Remote, United Kingdom
Overview:Git Hub helps companies and organizations succeed by allowing them to build better software, together. We're looking for experienced Solutions Engineers to provide technical sales support for our rapidly-growing customer base in the UK and beyond.
Our Senior Solutions Engineers are responsible for the technical relationships with customers and prospects, working as trusted advisors to remove technical objections and creatively address pain points in a customer’s SDLC. They will work internally with sales, product development, and industry experts to identify solutions that meet customers’ business needs and drive digital transformation initiatives. They advocate for customer interests and align our offerings to meet customer goals effectively, and proactively maintain broad knowledge of Git Hub's product landscape and solutions.
We're extremely passionate about the quality of our work. If you're always curious to find new solutions, ambitious and dedicated to solving customers problems, you might be a fit for this role!
Responsibilities:Technology Strategy Formulation
- Lead the Technical Sales Process: Own all technical aspects of the sales cycle, from discovery to qualification to proof-of-concept design/execution, and ensure a smooth transition to post-sales teams.
- Identify Customer Requirements: Synthesize customer business and technical needs, align them with Git Hub solutions, and support digital transformation goals through innovative product features and best practices.
- Collaborate on Strategy: Build joint strategies with enterprise sales, customer success, Field CTO, and product teams, leveraging deep industry insights to drive product adoption and enhance customer experience.
- Be a strategic advisor: Act as a technical advocate and advisor, guiding customers through complex technical scenarios, including migrations from existing tools. Establish relationships with key decision-makers, offer strategic advice on secure software development practices, and communicate the benefits of embedding Dev Sec Ops and AI throughout the customer’s technology landscape.
- Showcase our products: Conduct (live) demos of Git Hub’s products, integrating broader industry trends (e.g., AI, Dev Sec Ops) and tools into tailored customer scenarios.
- Industry and Product Knowledge: Maintain an up-to-date understanding of Git Hub’s product landscape, emerging trends in developer tools (e.g., Generative AI), and customer-specific challenges. Provide coaching and insights to internal teams based on industry expertise.
- Proactive Customer Advocate Gather and share customer feedback internally to advocate for their needs and influence Git Hub’s product roadmap. Address customer pain points by leveraging a strong understanding of Git Hub’s extensible platform and integrations.
- Drive Customer Readiness: Leverage technical resources and enablement programs to accelerate customer adoption and integration of Git Hub’s solutions during the pre-sales process and communicating customer’s technical goals to guide post-sales teams to successful outcomes.
- Support Industry Events and Marketing: Contribute to the creation of technical content for marketing initiatives, and actively participate as a speaker at industry events and conferences, showcasing Git Hub’s capabilities and sharing best practices with the broader community.
-
Several years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND many years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND few years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience
- OR Doctorate in Computer Science, Information Technology, Engineering, or related field
- OR equivalent experience.
-
Several years of experience in software engineering, solutions architecture, systems integration, or any other related technical roles with knowledge of one or more of the following:
- Developer platforms
- Generative AI in the developer space
- Source Control Management
- CI/CD, systems architecture
- Dev Sec Ops
- Ability to travel up to 25% travel throughout UK and wider EMEA region to meet with customers, with occasional travel beyond (e.g. USA) for company events
- Excellent verbal and written communication skills, along with comfort in public speaking.
- Strong aptitude for solving complex technical and business-related challenges.
- Experience working in or with large software development teams
- Experience in supporting public sector accounts; and having previously held Security Clearance (SC) status
- Customer-obsessed
- Ship to learn
- Growth mindset
- Own the outcome
- Better together
- Diverse and inclusive
- Model
- Coach
- Care
- Create clarity
- Generate energy
- Deliver success
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At Git Hub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: Git Hub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!
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