Services_EMEA-E690
Service Centre Manager - Full Time - Bristol, United Kingdom

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

Sulzer, a global leader in fluid engineering with over a century of expertise in pumps, agitators, compressors, and rotating equipment, is expanding our Bristol Service Centre in Portbury. Specialising in optimising customers' pumping processes and enhancing the reliability of rotating machinery, Bristol is integral to our Services UK & Nordics operations.

As Service Centre Manager, you will have full responsibility for the Bristol Service Centre, overseeing all functions. While this is a strategic leadership role, it demands a hands-on understanding of every aspect of the operation. You will be expected to know the ins and outs of the service centre inside and out, and lead with a thorough grasp of both high-level business strategies and day-to-day operations. Our ideal candidate will be just as confident in the boardroom making strategic decisions as on the shop floor, actively engaging with teams to drive performance and solve challenges.

Your main tasks and responsibilities:

• Oversee all functions of the Service Centre, from strategic planning to operational execution, ensuring alignment with Sulzer’s objectives.
• Drive profitability and business growth through strong commercial leadership, with an in-depth understanding of operational details.
• Maintain a strong presence on the shop floor, ensuring full visibility and engagement with the team, while leading the business from top to bottom.
• Develop and lead a high-performing management team, maximising operational capability and ensuring strong health, safety, and quality standards.
• Ensure seamless coordination between resources, operational capacity, and customer requirements through effective Sales and Operations Planning (SIOP).

To succeed in this role, you will need:

• Proven leadership experience within an engineering, service, or aftermarket environment.
• Demonstrated success in leading management teams and overseeing all aspects of business operations, including, HR, Health & Safety, and Quality.
• Strong commercial acumen, with experience in business growth, financial management, and delivering P&L results.
• Extensive experience in business strategy development, transformation, and market expansion.
• Familiarity with LEAN/Continuous Improvement practices

What we offer you:

• Competitive basic salary.
• A personal bonus scheme paid annually.
• The option of a car / car allowance – EV options available
• Private medical coverage
• 33 days of annual leave.
• Defined pension contribution.
• Confidential support and guidance through our Employee Assistance Programmes.
• Access to a wide range of discounts on everyday shopping, entertainment, and lifestyle.
• Employees can also apply for a Costco membership for additional exclusive offers.
• Discounted Personal Car Leasing - open to you, your family and friends
• Continued learning and development opportunities through Sulzer Learning Pathways.
• A key leadership role with the autonomy to drive strategic and operational success.
• The opportunity to lead a growing service centre, with significant career development opportunities
• Free and secure onsite parking

Do you have a question about the role?

Reach out to Daniel Faulkner at Danny.Faulkner@sulzer.com . Our team is looking forward hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States.