So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Service Delivery Manager within our Incident and Recovery Management team

• This role will see you lead a small team managing our business and technical response to high priority bank-wide incidents
• You’ll play a crucial role in fostering an environment of continuous improvement and supporting bank-wide service stability
• Join a collaborative and innovative team, where you’ll be recognised for your expertise and specialist knowledge of incident and recovery management
• We’re here for our customers whatever the time of day or night, so you’ll need to be flexible in working a rotating 24x7 shift pattern

What you'll do

As a recognised specialist, you’ll be managing the business and technical response to high priority bank-wide incidents and operational support for services, activities and processes, and providing leadership and direction in support of bank-wide service stability. You'll influence stakeholders at all levels across the bank to ensure swift recovery of service following high priority impacting incidents. We’ll look to you to act with pace when recovering or protecting service, and with thoroughness when considering the risk to service.

You’ll also be:

• Building and maintaining the capability of your team to make sure that the levels of service and quality of deliverables meet the needs of the bank
• Collaborating, communicating, and influencing stakeholders internally and externally in your technology service management area
• Setting the overall vision and strategy for your business area, and supporting your team to work effectively
• Managing your team’s operations including finances, operational risks and continuous improvement activities

The skills you'll need

We’re looking for someone with knowledge of ITL and Kepner Tregoe disciplines and technical knowledge, including platform, technology, products and domains. You’ll also need to be a capable communicator and have the ability to communicate complex technical concepts to colleagues and stakeholders.

Additionally, you’ll need:

• Knowledge of industry standard toolsets and processes to drive up customer service within an IT environment
• Good collaboration and stakeholder management skills
• Knowledge of Agile and Dev Ops practices covering value stream, portfolio, platform and feature team levels

Edinburgh: A historical city with a new vision
Our head office in Edinburgh offers beautiful surroundings as well as a welcoming and friendly environment in which to build your network.

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