Service Planner

Functional area: Customer Service

Country: UK - United Kingdom

City: Glasgow

Company name: Atlas Copco Ltd

Date of posting: Nov 18, 2024

Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.
Join us on our journey for a better tomorrow.

Service Planner

We are looking for a Service Planner to join our Atlas Copco team in Uddingston, Scotland. Taking responsibility for the complete customer service experience whist adopting cradle to grave concept which includes all service administration and planning the day to day work schedules, ensuring that all planned service requirements are met in a timely and efficient manner.

The role:

• Administering the forward planning of all open orders, ensuring that the department service requirements are met in a timely and efficient manner.
• Ensuring the orders are correctly created, allocated and released to the field service engineer's before the visit date.
• Ensuring all parts are available, prior to the visit date.
• Liaising with customers by phone or e-mail to arrange and confirm the service visits, and ensure they are fully aware of the work and the date the work is to be carried out.
• Monitoring and recording the progress of all customer orders to ensure work is fully completed, and any additional work is planned and completed in a timely fashion.
• Ensuring all service orders are closed and/or invoiced immediately upon completion by service engineer.
• Maintaining all orders on Planning Board, to ensure all work is correctly allocated, so that quality reports can be gathered via SAP reporting facilities.
• Regularly liaise with the Planning Team Leader, Regional Service Manager and Field Service Engineers, internal departments and other Service Centers to expedite customer requests.
• Regularly liaise with the Planning & Contracts Team Leader and/or Regional Service Manager to highlight and resolve any operational / planning problems in an effective and efficient manner.
• Collating information from the Field Service Engineers to accurately record and maintain customer records and information.
• Managing tasks in C4C as soon as possible upon receipt.
• Supplying non-core purchase orders and service related purchase orders to third party suppliers as required.
• Assist with contract processing when required
• Undertake ad-hoc project work as and when required.

To succeed, you will need:

• Have an understanding and the ability to use professional knowledge and information
  
• Having the motivation to expand, use and distribute work related knowledge to others
  
• Ability to promote, develop and maintain a culture conducive to quality throughout the organisation and to improve its performance
  
• Understand and demonstrate an awareness of the link between their role and the business
  
• Ability to express ideas and receive and exchange information clearly
  
• Ability to establish and implement a systematic course of action to achieve an objective effectively and efficiently. Appreciation of the need for monitoring and control of plans
  
• Maintain clear focus on customer satisfaction; take action when needed to meet the expectations of the customer
  

In return, we offer you:

• A friendly and supportive team, ready to welcome you
  
• A hybrid working role
  
• Modern office environment, adapting the ‘Activity Based Working’ model.
  
• Training from day one, with at least 40 hours of training offered per year
  
• A competitive benefits package, including a desirable pension scheme.
  
• Work-life balance, with a 36 hour working week
  
• A foot in the door with the exposure to future roles
  
  

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