• Takes leads from the assigned opportunity channel (IR/RA/Upgrade/Customer or SDM request) and uses the T fixed-price packages to create repair quotation according to priorities.
• Collaborates with the T-Desk expert (Tech based role) for quotation wording/time/material if required.
• Uses the information in CRM to ensure that the quotation get to the correct recipient.
• Calls customer to follow up on T quotes issued.
• Check on CRM outstanding works on the unit in question prior to any customer call.
• Answer customer questions in relation to the current quotation in question and secures a booking confirmation PO order from the customer.

• Quotation wording – Turning a limited description of the job into a customer friendly non-technical easy to understand format.
• Ensure that the correct hours, material, or subcontractor cost is applied to the quotation.
• The quotation is sent to the correct recipient along with any further sales support collateral.
• Liaising with operational or sales team to identify correct customer details where there is a shortfall the system.

• All quotations produced must be followed up with the customer in a set time scale.
• Answer any customer query in relation to the quotation they have received.
• Any nonrelated TQ issues raised during customer discussions are recorded and reassigned to the correct team to deal with.
• Update CRM with correct customer contact details whenever found to be incorrect.

• Accountability follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions and failures. Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into work.
• Action oriented readily acts on challenges, without unnecessary planning. Identifies and seizes new opportunities. Displays a can-do attitude in good and bad times. Steps up to handle tough issues.
• Business insight knows how businesses work and how organisations make money. Keeps up with current and possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. Uses knowledge of business drivers and how strategies and tactics play out in the market to guide actions.
• Customer focus gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.
• Drive results has a strong bottom-line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully. Pushes self and helps others achieve results.