We are looking for an enthusiastic and adaptable Team Clerk to join our caring and progressive team in Canterbury (Exchange House). You will share the CARE values of the trust and work within a close-knit group of people who bring the feeling of community to the team through their hard work and dedication to the people of the area.

Our Clerks are a vital part of our NHS community teams. With a large caseload of patients across east Kent we literally couldn’t function without them. If you are looking for a new challenge, are good at relating to people and have great communication and IT skills; we may have the perfect career for you where you can make a real difference to patients.

This is an office-based role, 22.5 hours per week and you may be required to travel and work between sites if needed.

Please note, this vacancy does not meet the criteria for skilled worker sponsorship. Therefore, we are unable to accept applications from candidates that cannot provide documentary evidence of right to work in the United Kingdom.

As a Band 2 Team Clerk, you will work closely with all users of our services and their families, friends and carers who all play an invaluable contribution in how our users experience our services. You'll be expected to be kind and responsive but professional and informative and contribute to the quality of the services provided across the health economy.

You will be involved in a variety of interesting duties, some of which may include:

• Telephone patients to complete patient experience surveys
• Use of patient records system (RIO) to pull reports, send patient letters and assist the clinical team
• Check stock supplies and request orders through NHS Supply Chain
• Print, scan & upload documents
• Generic Team emails
• Produce Patient Packs
• Monitor equipment (syringe drivers sign in/out sheet)
• Any other administrative duties as required

We as a trust will support with learning, development and progression. For further information of career pathways, see link below.

Rated ‘outstanding’ by the CQC, we’ve got a passion for delivering high standards of patient care and excellent services to improve the health of our communities. To do this we need outstanding people who share our values compassionate Aspirational Responsive Excellent

We know a commitment to equity, diversity and inclusion leads to better patient care and a happier workforce. We pride ourselves in being diverse and welcome applications from people with varied backgrounds, perspectives and experiences

We ask for information about your protected characteristics on our application forms. This isn’t visible to anyone involved with shortlisting or interviewing you, except when you choose to be considered under the guaranteed interview scheme due to disability. Short listers will see two ticks alongside your application to ensure they apply the principles of the scheme to your submission

The data we collect helps us to ensure we are attracting diversity in our applicants, that all our colleagues have equitable access to career opportunities and supports us on our journey to being a Great Place to Work

As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Talk to us about a flexible working arrangement that won’t involve sacrificing time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

See where you can go with KCHFT career pathways

Job responsibilities

The job description and person specification gives you all the information you need about this role. Please look carefully at the criteria in the person specification and tell us what you have done that shows you meet this in your application. If you need an application form in an alternative format please let our recruitment team know. All information you supply on your application should, to the best of your knowledge, be true and accurate.

Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert.

We can get a lot of applications for some roles so to be in with the best chance of being shortlisted please make sure you apply as soon as possible. A vacancy may close early if there is a lot of interest in the job.

At KCHFT we strongly encourage colleagues in clinical and non-clinical roles who have direct or social contact with patients to be fully vaccinated. In this way we will be doing all we can to ensure your safety and that of your colleagues and the patients we serve.

Find out more about the community difference here .

Good luck! We can’t wait to meet you and welcome you to #team KCHFT, #cometocommunity.