• Promote the safe delivery of all activities regardless of discipline, circumstance and location
• Ensure compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to
• Lead and be responsible for the day to day management and supervision of the FM colleagues including managing absence and planning cover
• Interface with the TSMs and Technical SMEs for support, standards and process alignment
• Provide first point of escalation for all maintenance colleagues, supporting with recruitment, onboarding, training and ongoing performance management of the team
• Undertake the Control of Works Authorised Person (AP) role and support identification of other relevant APs and Competent Persons (CPs) in cluster
• Deliver and coordinate cluster technical meetings and toolbox talks
• Oversee all operations, maintenance, repairs, replacements, consumables, and general upkeep of the facilities in line with contractual requirements
• Carry out and support first line investigations into building faults and isolate and make safe where necessary with subsequent referral to relevant engineer or specialist contractor through the Helpdesk
• Deliver maintenance across the Cluster to the BT Specification within the SI7 system
• Adjust local maintenance delivery to optimise asset life, enhancing system performance where feasible, whilst ensuring CAFM system data and structure retained
• Call on CBRE SMEs where required for support on CAFM, Fire, Water, QHSE issues
• Manage and coordinate subcontractors including quality checks on work undertaken
• Coordinate with Procurement and Services team to ensure supplier delivery and performance objectives are met
• Support Procurement and Services team in developing relevant new supplier relationships
• Support colleagues in delivering tasks during peak workloads and provide holiday and sickness cover
• Ensure statutory compliance for planned maintenance works
• Ensure all on-site documentation is current and complete
• Work through and document the process to close out any relevant audit non-conformances
• Work under pressure, problem solve and to use initiative when necessary
• Contribute to the development of the maintenance budget and monitor compliance with the budget
• Hold and monitor the cluster inventory of tools, materials, PPE and equipment
• Coordinate delivery of small projects
• Review asset data and manage, update and verify asset data as required
• Manage asset warranties and building defects especially at project handover
• Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA’s as required
• Observe the site rules and maintain a smart appearance, leading by example at all times
• Perform any other reasonable duties as requested by the AOM or TSM
• Be aware of any potential or existing customer dissatisfaction or circumstance and ensure that this is escalated to the appropriate manager(s) in a timely manner
• Assist in the preparation of emergency and contingency plans
• Review method statements and risk assessments, technical diagrams and communications
• Present and report technical information
• Able to prioritise workloads across the team to ensure deadlines are met
• Ensure that all issues are reported to the AOM

• Knowledge in more than one discipline such as mechanical, electrical, public health, water and gas, with a deeper expertise in at least one of these backed by trade or professional qualifications
• Communication – communicates clearly and concisely, impressing others and ensuring understanding of all relevant information in all circumstances
• Customer Awareness – responsive to the needs of the customer and aims to deliver customer satisfaction
• Safety - A thorough understanding of health and safety in the FM services environment and related Control of Works processes
• Teamwork - actively contributes to the team and strives to improve teams’ effectiveness through personal commitment, supporting service delivery teams in delivering excellent customer service
• Planning, Organising & Executing – able to understand the priorities, plan and organise the work and manage own time to deliver within the expected timescales
• Risk Management – risk aware and applies the necessary controls
• Adaptability – is responsive and open to changing circumstance
• Drive for Excellence – a proven track record in managing front line technical operations with the ability to implement and manage complex technical maintenance and repair operations to a high standard
• Self-Motivation and Development– is confident in own ability and is motivated to deliver, using opportunities to further develop.
• Innovative – willing to really drive the innovation agenda within the Better Workplace Programme
• Reporting - the ability to produce high quality reports in Microsoft office suite, extracting relevant data from Tableau/ SI7/ Power BI as appropriate
• Commercial - Good commercial awareness with strong financial skills related to operational services