About Tribal
Tribal Group Plc is a UK-based Ed Tech business providing market leading software solutions to the global education market. We strive to research, develop and deliver the products, services and solutions needed by education institutes worldwide to support their primary goals of educating students, providing optimum learning experiences and ultimately delivering successful outcomes.
We have an ambitious strategy to build upon our position and support the education market evolving to a Saa S model.
We are currently looking for a Customer Support Consultant to work as part of the Customer Support team for our Tribal Dynamics product.
The Role
The role of the Customer Support Consultant (Dynamics) is to provide a professional application-level support service to Customers globally. The role also provides technical and operational support using telephone, email and remote assistance.
Key Responsibilities
You will need to be competent in carrying out all customer support activities as set out in the expectations for a Customer Support Consultant and look after complex and high- profile activities.
In In addition, you will have experience providing application and technical support of Dynamics 365 Customer Engagement (CRM) and Dynamics Power Platform. This includes knowledge and experience of Sales, Customer service and marketing modules, with strong power automated skills and workflows.
Some key areas of expertise include:

• Management of customer incidents via MS Teams' meetings, e-mail, community site and user groups,
• Maintaining accurate records of customer contact and ensuring that investigation and resolutions are in accordance with existing SLA and KPI targets in an effective and professional manner.
• Provide application and technical support for Dynamics 365 Customer Engagement (CRM)
• and Dynamics Power Platform,
• Provide application and technical support for Tribal Dynamics accelerators
• Provide delivery of Tribal Dynamics accelerator upgrades
• Develop and maintain productive working relationships with internal and external stakeholders.
• Facilitate and manage customer meetings to support tickets and meet customer expectations
• Actively contribute to continuous service improvement, including making recommendations on internal processes and product design/usage
• Develop and Maintain high-quality documentation, e.g. FAQs, Helpsheets, User Notes
• For this role, is essential that you have experience in Dynamics CRM

We are looking for an individual, who understand what great customer services looks like and be really engaged about technology; that’s essential to be successful in this role. It is important that you have excellent verbal and written communication skills as liaising with customers is a core element of the role.
Candidates who will excel in this role will have strong analytical skills and the ability to explain technical problems effectively and constructively in a way that can be easily understood by others.
What can Tribal offer me?
This is an unrivalled opportunity to join a team of driven, meticulous, and passionate professionals, who are challenging the status quo of products that are provided globally to institutions that specialize in education, training, and learning. Our software is world class, and we believe we give our teams the tools, environment, and training to be world class too.
Not only will have full access to learning resources to continue to up-skill whilst part of our team, but we offer competitive salaries, a flexible working environment, and a generous range of benefits.
Please apply by completing our short application form and attaching your most up-to-date CV.
As an equal opportunity employer, Tribal celebrate diversity and are committed to creating an inclusive environment for all employees. We make sure that our recruitment and selection processes never discriminate based upon any protected characteristics and actively welcome applications from all groups, not least those underrepresented in the tech sector. To safeguard this we are signatories to Tech Talent Charter and work with Business in the Community to better enable us to be a responsible business.
Note to all applicants - Tribal reserve the right to close an advertisement to applications ahead of the advertised closure date. For this reason, shortlisting may take place prior to the closing date on some occasions. With this in mind, please do not hesitate to apply early .
Job Types: Full-time, Permanent
Pay: £30,000.00-£35,000.00 per year
Schedule:

• Monday to Friday

Experience:

• Microsoft Dynamics 365: 3 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: Remote