Role:
At Zappie, we're not just a telecoms company; we're a rapidly growing startup revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do.
The Telecoms Field Engineer is responsible for the installation, maintenance, and repair of telecommunications systems and equipment. This role involves fieldwork, where the engineer will visit customer sites, ensure proper installation and functioning of telecoms infrastructure, and troubleshoot any issues. The Telecoms Field Engineer will work closely with both customers and internal teams to ensure seamless service delivery.
Responsibilities:

• Install, configure, and test telecommunications equipment such as routers, switches, voice systems, fibre optics, wireless network and CCTV.
• Set up customer premises equipment, ensuring all services are functioning as required.
• Perform on-site surveys to assess installation requirements.
• Diagnose and repair faults in telecoms equipment, including hardware failures and network issues.
• Conduct routine maintenance and preventive checks on telecom systems to ensure optimal performance.
• Respond to service outages, ensuring timely restoration of services.
• Provide clear and professional communication with customers regarding installation and service issues.
• Offer technical support and guidance to customers, ensuring they understand how to use the equipment and services.
• Address customer concerns and escalate issues to higher-level support when necessary.
• Maintain accurate records of all installations, maintenance, and repair work completed.
• Update post-installation reports on any work completed, issues resolved, ongoing concerns and anything outstanding.

Perks at Zappie:

• Basic salary of £30,000-£40,000 (DOE)
• Performance bonuses and Profit Sharing scheme.
• Corporate Social Responsibility programs.
• Company incentives and events including trips abroad (Iceland, Vegas, Ibiza).
• Excellent career progression opportunities.
• Starbucks card & Love2Shop vouchers.
• Refer-a-friend scheme.
• Discounted broadband and mobile SIM plans.
• Generous annual leave package, plus your birthday off each year.

Requirements:

• Proven experience in telecommunications installation, maintenance, and repair.
• Strong understanding of network equipment, including routers, switches, and wireless systems.
• Experience with fibre optics and CCTV systems is highly desirable.
• Excellent problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
• Strong customer service skills with the ability to communicate technical information clearly.
• Ability to work independently and manage time effectively.

Work Environment:

• Field-based role requiring travel to various customer sites.
• May involve working in various environments, including indoor and outdoor settings.

Join us as a Telecommunications Engineer to contribute your expertise in creating efficient and reliable telecommunications solutions.
Job Type: Full-time
Pay: £30,000.00-£40,000.00 per year
Benefits:

• Company events
• Employee discount

Schedule:

• Monday to Friday
• No weekends

Experience:

• Telecommunication: 2 years (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 100% (required)

Work Location: On the road
Reference ID: telecoms engineer