Tenant Advisor, Customer Experience
We're on the lookout for a versatile, detail-oriented individual to join our dynamic Tenancy Adivsor Team and be a part of our rapid growth story. If you thrive in a fast-paced startup environment, and are itching to revolutionise the rental industry, this is your moment!
Why Home Made:
At Home Made, we're not just shaking up the rental game; we're completely rewriting the rulebook. With innovative tech and a high-performance team, we're making renting better, safer, and fairer for everyone. Our culture is all about driving change, integrity, and fostering diversity where every voice is heard. Together, we're on a mission to fix renting for good!
The Job:

• Guide tenants seamlessly from holding payment to move-in day, ensuring a customer-centric journey every step of the way. Take them through referencing, contracts, move in day questions and ultimately their final financial payments to move in.
• Booking in pre-tenancy maintenance and compliance requirements - i.e. Gas Safety Checks, Electrical Safety Checks.
• Work with the sales team to ensure that offer agreements are being held and any changes are covered with the landlord.
• Draft Tenancy Agreements for distribution.
• Stay ahead of the curve on compliance with legislation, keeping up-to-date with policy changes and regulations.
• Be the glue that ensures smooth communication and collaboration between departments.
• Working with internal team to support in new tenancies, including tenant changeovers, landlord changeovers, addendums and deeds of surrender.
• Keeping a record of important documents and maintaining the organisation of files.
• Champion the customer experience.

About You:

• A people person with exceptional interpersonal skills, focused on a customer service first perspective
• Driven by a fast paced environment
• An administrative whizz with a strong comfort with technology - i.e. microsoft packages
• Team player, working towards a common goal
• Driven by results and always on the lookout for effective solutions

Perks of the Job:

• Annual Leave: 24 days a year + post 2 years of tenure you start to add 1 day of leave per year, up to a max of 5 extra days
• Birthday Day: 1 day off during the week of your Birthday
• Yearly Half Day Charity Day to work with one of our Charity partners
• On site Gym with showers
• Indoor bike storage
• Culture Club: Social Team, CSR, Mental Health Champions, ESG
• Weekly 5pm Friday Happy Hour in the office
• Office Social Events (summer and winter parties, notable date events – i.e. St Patricks day, Diwali, Movember, Holi, Easter)
• Employee Perks: discounts for stores, cinema etc.
• Enhanced Maternity and Paternity Leave
• Sabbatical Leave

Join Us:
Ready to take the plunge? Here's how to get started:

• Send in your application and CV and let us get to know you
• Dive into a video interview with our Customer Success Manager
• Round it off with an in-person interview with our Customer Success Manager and Head of Operations, plus a final assessment

The set up:

• Salary: £27-32k per annum
• Working hours: Monday-Friday, 9am-6pm, every other Saturday (9-12) and a half-day back in lieu
• Office base: Southwark, with 1 day WFH post-probation (note that Saturdays are WFH and only a half day)

Equal Opportunities:
Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed.
All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at joinus@home-made.com.
Job Types: Full-time, Permanent
Pay: £27,000.00-£32,000.00 per year
Benefits:

• Bereavement leave
• Casual dress
• Company events
• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• On-site gym
• On-site parking
• Paid volunteer time
• Referral programme
• Sabbatical
• Sick pay
• Store discount
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Please note your salary expectations
• Notice Period

Education:

• A-Level or equivalent (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person