Customer Service Representative
Salary – £23,800 - £25,000 + Benefits, Bonus & Travel allowance
Location – Bristol
Working style – Office based + Varying shifts – (Monday – Sunday)
Join our vibrant, global family at TLScontact, where we collaborate with governments worldwide to facilitate seamless visa and consular services for travellers and citizens alike. With a rich history in visa processing, we're pioneers in applying our expertise to various government and citizen services, driving digital transformation and enhancing customer satisfaction.
As an international powerhouse operating across 90 countries, with 150+ visa application centres and processing millions of applications annually, we're on the lookout for passionate individuals to join our team.
Are you ready for an exciting adventure in a dynamic, international environment? Eager to be part of a diverse and inclusive team, united by our shared dedication? If so, you're in the right place!
Why Join Us?
Recognised as a Great Place to Work for two consecutive years, we're expanding our operations in London and seeking enthusiastic Visa Documentation Agents to join us at our newly revamped offices in Bristol.
What You'll Do:
As a Customer Service Representative, you'll be the first point of contact for our applicants, ensuring a seamless and positive experience throughout the process. Your responsibilities will include:

• Providing exceptional customer service, guiding applicants through application process.
• Managing applications in accordance with established procedures.
• Following an established and defined filing and administration process, guided by a computer-based system
• Welcoming applicants, assisting with application completion, biometric data collection, and documentation.
• Engaging with applicants to deliver outstanding service and support.
• Maintaining accurate records and following administrative processes diligently.
• Ensuring professionalism and a friendly demeanour at all times.

Required Skills and Experience:

• Administrative proficiency with computer systems.
• Strong communication and interpersonal skills.
• Prior customer service experience, preferably in a client-facing role.
• Ability to build rapport and maintain relationships with diverse clientele.
• Attention to detail and the ability to work autonomously.
• Self-motivation and reliability, with excellent time management skills.

What We Offer:

• Starting salary of £23,800 during probation, rising to £25,000 post-probation
• KPI-based bonus + Travel allowance
• Generous holiday allowance, including additional leave and bank holidays.
• Comprehensive benefits package, including pension, sick pay, and talent development opportunities.
• Company-sponsored social events and team-building activities.
• Cycle to work scheme, travel allowance.
• Recognition programs, including Employee of the Month and Top Agent rewards

At TLScontact, we're proud to foster an inclusive work environment where diversity is celebrated and valued. We're committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability.
Please note that all successful applicants will be required to undergo an enhanced level Criminal Record disclosure.
Join us on our mission to redefine global visa and consular services – apply now and embark on a rewarding journey with TLScontact!
All successful applicants will need to apply for and pass a Criminal Record disclosure - enhanced level.
Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role.
Please find below our Privacy Notice for Recruits:
https://www.tlscontact.com/recruit-privacy-notice/
Job Types: Full-time, Permanent
Pay: £23,000.00-£25,000.00 per year
Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Referral programme
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekend availability

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: 1111