• We are IVC Evidensia, on a mission to build the world’s best veterinary group by investing in people, premises, and processes to deliver outstanding care across 2,500 locations globally.

• You’ll have the opportunity to become a Zendesk expert, standardising and growing its use as it is rolled out globally for key functions and languages. This role requires strong experience configuring business systems and tools, along with experience in APIs, programming languages, and web development to improve customer support processes and create business value.

• Delivering solutions to business problems through configuration changes, code changes and custom-built applications and integrations with particular focus on our frontend portal.

• Leading on all aspects of frontend development including defining and implementing solutions in HTML, CSS and Java Script.

• Implementing development best practices that ensure changes are made quickly and efficiently, tested thoroughly and released safely.

• Collaborating with your Team Lead, Product Manager and the rest of the team to contribute to solutions and refining requirements.

• Working with teams on best practices and deployment strategies.

• Responding to and actioning BAU requests that come in to the team.

• Optimising performance, troubleshooting, and enhancing Zendesk custom code.

• Designing secure APIs and connectors for third-party integrations.

• Monitoring and analysing data to improve application performance.

• Providing technical support and guidance for Zendesk use.

• Ensuring documentation and security compliance for configurations and deployments.

• Managing data queries, dashboards, and platform updates.

• Note: Occasional out-of-hours work may be required during projects.

• Experience configuring and customising Zendesk or similar ticketing or CRM applications.

• 3 years + Java Script, HTML, CSS, JSON, GIT, API Technologies, and SQL/My SQL.

• Experience within an agile, product-focused team

• At IVC Evidensia we recognise that our people are fundamental to the success of our business. Investing in our people, premises and processes is at the heart of what we do. In addition to a competitive base salary, you will benefit from

• Work-life balance

• 25 days annual leave

• Your birthday as a paid day off

• Cycle to Work scheme

• Initiatives focused on employee wellbeing

• Pension

• Discounted staff pet care

• Dog Friendly office

Parking available

IVC Evidensia UK

IVC Evidensia, The Chocolate Factory, Keynsham, BS31 2AU, United Kingdom

Speak to Megan Woolley from our recruitment team who would be happy to help you with any questions you have before ing for this role.

Megan Woolley