Reports to: Account Manager
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Position Summary
The Account Services Coordinator will be responsible for supporting the Account Manager. This role is responsible for operational support, daily team requests, and liaising with new and existing host camp relationships. A keen attention to detail and strong communication skills are required for the role.
Duties and Responsibilities
Support of Account Manager team regarding camp recruitment, outreach, and placement targets
Operations

• Support the Account Manager team in Salesforce with program requirements and participant matches.

Client Support

• Answer host camp questions and provide general support.
• Support team in onboarding new host camps for the season.
• Liaising with host camps regarding required documents.

Communication

• Nurturing host camp relationships.
• Supporting the Account Managers in addressing host camp needs.

Required Experience:

• Four-year degree or minimum of four years professional experience in a related field.
• Strong customer service experience is required.
• Ability to work independently with minimal supervision.
• Fluency in foreign language(s) preferred.
• Proficient in Excel, Word, Outlook, Power Point, Salesforce, and basic database functions.

Knowledge, Skills, and Attributes:

• Strong leadership, teamwork and interpersonal skills required.
• Responsive and proactive communicator.
• Proven ability to work under pressure.
• Must have excellent organizational skills and attention to detail.
• Experience living abroad (desired).
• Experience working at a summer camp (desired).

Performance Criteria

• Meet or exceed business goals and objectives.
• Meet deadlines for all operational requirements.
• Consistently complete all administrative duties thoroughly and on-time.
• Must demonstrate superior communication and collaboration skills.

Travel

• International travel (passport required)

Pay Range:
$52,000 - $60,000 annually based on previous experience
Intrax Pay Transparency Statement:
The displayed pay range reflects the minimum and maximum target for new hire salaries for the posted position within the United States. Within the range, individual pay will be determined by different factors including work location, job-related skills, experience, and relevant education or training. Intrax also offers a comprehensive benefits package, which you can explore further in our career section of the Intrax website.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
To be considered for this position, please submit your resume and cover letter describing your experience and interest in working in the cultural exchange industry.
We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.