The ADA Eligibility Specialist is responsible for reviewing ADA paratransit application documents and professional verification forms, conducting in-person interviews for applicants, and performing functional assessments with applicants to determine eligibility for ADA paratransit service. The ADA Eligibility Specialist is also responsible for maintaining accurate documentation, and providing final eligibility determinations to the client.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Determines final eligibility based upon the interview, functional assessment and any other relevant supplemental information
• Conduct in-person interviews to assess mobility capabilities and consider supplemental information provided
• Determine what functional assessments the applicant will be required to undergo
• Provide written eligibility determination documentation to th elient within ADA required and contracted time frame
• Reads and interprets ADA paratransit professional verification forms
• Review interview results, folloiwng up on assessments and professional verification, as needed
• Provide further written documentation to the client upon request
• Assist the leadership team in identifying process improvement opportunities
• Conduct functional physical and/or cognitive assessment with applicants that may include: Physical Functional Assessments using an outdoor course, FACTS, MMSE, and TUG assessments
• Apply information obtained to determine applicant’s capability to independently ride fixed route transportation
• Complete required forms for eligibility letter generation
• Participate in staff meetings with leadership and the entire team
• Participate in continuing education as needed
• Participate in initial and ongoing training as required by Transdev and client
• Complete all necessary reports, paperwork and maintain applicant tracking logs and reports for Transdev and client
• Build rapport and communicate effectively with Transdev and client personnel, including administrators, management, support staff and applicant while providing high quality customer service
• Participate in the appeals process, upon request
• Maintain a positive attitude when interacting with individuals, support staff and caregivers
• Work with management and the client to follow through on service issues, troubleshooting problems, concerns, complaints and training

Job Type: Full-time Salary: Up to $59,000.00 per year
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:
Monday to Friday
Work setting:
In-person at 175 W Jackson Blvd, Chicago, IL 60604
About Transdev:
Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm
Drug free workplace
If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check https://transdevna.com/
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.  Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; able to pass a drug screen.  
California applicants: Please Click Here for CA Employee Privacy Policy.
Job Type: Full-time
Pay: Up to $59,000.00 per year
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you have experience working with people with disabilities? If so, what experience?
• We are seeking applicants who are committed to working in social services. Please let us know why you are interested in this position.

Education:

• Bachelor's (Required)

Ability to Relocate:

• Chicago, IL 60604: Relocate before starting work (Required)

Work Location: In person