• $18.50/ Hour
• Attractive benefits package, including 401(k) with company contribution, medical, dental and vision.
• Paid time off & vacation.

Responsibilities:

• Assigns transportation services and maintains check out logs.
• Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.

• Maintains attendance log for operators and other appropriate staff.
• Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.
• Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.
• Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.
• Maintains scheduling and performance data in the event of real-time operations.
• Documents accurately and appropriately daily events related to service.
• Communicates effectively with operations staff regarding scheduling or passenger issues.
• Maintains professional demeanor and appearance.
• Handle multiple tasks accurately and effectively in a fast-paced environment.
• Other duties as assigned to ensure the efficient operation of the department.
• Occasionally drives routes per client contract.

Qualifications:

• High school diploma or equivalent.
• 1-2 years previous dispatch and/or customer service experience.
• Current CA Class B license w/ Passenger endorsement highly desirable/must have ability to obtain.
• Must be able to work flexible hours or shifts.
• Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.
• Excellent communication skills both verbal and written a must.
• Detail oriented, well organized, and possess effective time management skills.
• Proven customer service and interpersonal skills a must.
• General knowledge of Windows-based computer operating system and Microsoft office package. Knowledge of Trapeze a plus.
• Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
• Able to use multi-line phone system and handle multiple tasks concurrently.

• 
  May change based upon local Collective Bargaining Agreement (CBA)

California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.