Job Overview:

• Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
• Triage and troubleshoot problems with customers to understand and document the nature of such problems
• Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
• Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

• Can work hybrid from the Applied Systems Dallas/Lewisville office
• Has access to a strong, stable high-quality wired internet connection

• 1+ year of customer service experience
• Strong written and verbal communication skills; strong telephone skills
• Experience working with technology and Microsoft applications
• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• • We proudly support and encourage people with military experience, as well as military spouses, to apply

• Experience in a real-time, customer support center, preferably supporting business to business services or technology of some kind
• A passion for problem solving and providing a high level of customer care
• Confidence interacting and learning about various technology applications, software, network infrastructure
• Experience with hardware and operating system(s) knowledge/exposure via work or educational pursuits
• Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.
• Ability to plan and organize technical projects; experience with deadlines for project completion
• Familiarity with the insurance industry

• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match

• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off