United States Job Openings
Employment Development Department
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
FULL TIME
October 16, 2024
THIS IS A BILINGUAL - SPANISH POSITION; MUST BE ABLE TO PASS A BILINGUAL - SPANISH FLUENCY EXAMINATION.
THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
Would you like to be part of a dynamic team, leading change through system and process modernization? Is a quality customer experience important to you? Are you fast-acting and detail-oriented? Do you thrive on teamwork and collaboration? If yes, this position may be for you.
The Disability Insurance Branch (DIB) is looking for a forward-thinking, passionate, detail-oriented leader to join our Workload Optimization Division (“Command Center”) as a Quality Assurance Unit Analyst. The Quality Assurance Unit Analyst plays a vital role in supporting DIB management by performing analytical and sensitive tasks to support the quality assurance goals and objectives of the Quality Management Section. These units are responsible for producing the analytics, reporting, and insights required to drive an industry-leading quality assurance program.
The DIB administers the State Disability Insurance program, which includes Disability Insurance, Paid Family Leave, Non-Industrial Disability Insurance for state employees, and voluntary plans. The program covers 18 million workers and provides financial stability to workers and their families in times of need. We strive to deliver timely benefit payments and quality service to all our customers.
Will consider candidates from all parts of California.
This position may be eligible for telework under EDD's telework policy. May require traveling to the nearest field office to meet hybrid telework policy requirements. California Government Code Section 14200 requires employees to reside in California to telecommute. Travel expenses to and from the assigned office are the responsibility of the employee.
You will find additional information about the job in the Duty Statement.
THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.
Would you like to be part of a dynamic team, leading change through system and process modernization? Is a quality customer experience important to you? Are you fast-acting and detail-oriented? Do you thrive on teamwork and collaboration? If yes, this position may be for you.
The Disability Insurance Branch (DIB) is looking for a forward-thinking, passionate, detail-oriented leader to join our Workload Optimization Division (“Command Center”) as a Quality Assurance Unit Analyst. The Quality Assurance Unit Analyst plays a vital role in supporting DIB management by performing analytical and sensitive tasks to support the quality assurance goals and objectives of the Quality Management Section. These units are responsible for producing the analytics, reporting, and insights required to drive an industry-leading quality assurance program.
The DIB administers the State Disability Insurance program, which includes Disability Insurance, Paid Family Leave, Non-Industrial Disability Insurance for state employees, and voluntary plans. The program covers 18 million workers and provides financial stability to workers and their families in times of need. We strive to deliver timely benefit payments and quality service to all our customers.
Will consider candidates from all parts of California.
This position may be eligible for telework under EDD's telework policy. May require traveling to the nearest field office to meet hybrid telework policy requirements. California Government Code Section 14200 requires employees to reside in California to telecommute. Travel expenses to and from the assigned office are the responsibility of the employee.
You will find additional information about the job in the Duty Statement.
Working Conditions
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Visa Sponsorship
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.
You will find the Minimum Requirements in the Class Specification.
- ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
- STAFF SERVICES ANALYST
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Job Code #:
JC-453543
Position #(s):
280-227-5393-976
Working Title:
Quality Assurance Analyst
Classification:
ASSOCIATE GOVERNMENTAL PROGRAM ANALYST
$5,855.00 - $7,327.00 A
Shall Consider:
STAFF SERVICES ANALYST
$3,749.00 - $4,698.00 A
$4,059.00 - $5,081.00 B
$4,868.00 - $6,093.00 C
# of Positions:
2
Work Location:
United States
Telework:
Hybrid
Job Type:
Permanent, Full Time
Work Shift:
8:00 am - 5:00 pm
Work Week:
Monday - Friday
Department Information
The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.
Department Website: http://www.edd.ca.gov
Special Requirements
- The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.
It is strongly encouraged to apply through your Cal Career Account at www.calcareers.ca.gov.
Please only submit ONE application. Electronic applications submitted through your Cal Career Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your Cal Career account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Click the examination link below for more information and to take the exam:
Program Technician III Bulletin
For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.
Please only submit ONE application. Electronic applications submitted through your Cal Career Account are highly recommended and will be received/processed faster than other methods of filing.
If you are unable to apply electronically through your Cal Career account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following:
- Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678.
- Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678.
- Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only.
- Do not include your full Social Security Number on your documents and/or do not provide any LEAP information.
To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.
Click the examination link below for more information and to take the exam:
Program Technician III Bulletin
For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 10/26/2024 Who May Apply
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Final Filing Date: 10/26/2024 Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your Cal Career Account at www.Cal Careers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Required Application Package Documents
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
You may submit your application and any applicable or required documents to:
Employment Development Department
Mail In Address
Attn: Job Control # 453543
Human Resource Services Division, MIC 54
PO Box 826880
Sacramento, CA 94280-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
You may drop off your application and any applicable or required documents at:
Employment Development Department
Drop Off Address
Attn: Job Control # 453543
EDD/Human Resource Services Division (6th floor solar)
722 Capitol Mall
Sacramento, CA 95814
08:00 AM - 04:30 PM
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.Cal Careers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
-
Statement of Qualifications -
A Statement of Qualifications (SOQ) is Required.
Please see “Statement of Qualifications Requirements” section for more information about the SOQ.
Desirable Qualifications
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Self-motivated with strong organizational skills, ability to multi-task, and effectively manage multiple priorities with the flexibility to change priorities as needed.
- Make determinations on claims, able to process claims, and make recommendations on findings.
- DIB claims processing experience
- Knowledge of office management principles, methods, and procedures. Proficient in Microsoft Office; Word, Excel, Outlook, and Power Point.
- Strong customer service, interpersonal, analytical, and organizational skills.
- Ability to handle sensitive and confidential assignments with tact and diplomacy.
- Ability to establish and maintain cooperative working relationships with staff and management of all levels, including local and state agencies, governmental associations, and representatives of private industry.
- Ability to communicate effectively and confidentially, both orally and in writing.
- Ability to prepare correspondence independently, or review and edit correspondence for others.
- Detailed-oriented with an eye for accuracy and precision.
- Demonstrated commitment to personal growth by taking advantage of professional development opportunities and/or formal education.
- Ability to model the EDD's core values - integrity, accountability, teamwork, service, care, respect, communication, and trust.
- Punctual and reliable.
Benefits
Benefit information can be found on the Cal HR website, www.calhr.ca.gov, and the Cal PERS website, www.calpers.ca.gov.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Aubrey Holman
(760) 468-0744
Aubrey.Holman@edd.ca.gov
Department Website: http://www.edd.ca.gov
Hiring Unit Contact:
Aubrey Holman
(760) 468-0744
Aubrey.Holman@edd.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
EEO Contact:
EEO Officer
(916) 654-8434
Accessibility@edd.ca.gov
Statement of Qualifications Requirements
A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.
The following items are required to be submitted with your application. Candidates who do not follow all of the listed application instructions may be eliminated from the selection process.
Applicants must include an SOQ for this Associate Governmental Program Analyst position. The statement may be no more than one page, 12pt. font, single-spaced, with the applicant's first and last name and JC number at the top right-hand corner of the page. The SOQ is a narrative discussion (not a bulleted summary) in response to the prompt below:
A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ may not receive further consideration and may be excluded from the hiring process.
The following items are required to be submitted with your application. Candidates who do not follow all of the listed application instructions may be eliminated from the selection process.
Applicants must include an SOQ for this Associate Governmental Program Analyst position. The statement may be no more than one page, 12pt. font, single-spaced, with the applicant's first and last name and JC number at the top right-hand corner of the page. The SOQ is a narrative discussion (not a bulleted summary) in response to the prompt below:
- Describe your ability and experience in managing multiple workloads with competing priorities. Provide a specific example of the situation and the steps you took to ensure all deadlines were achieved.
Background Investigation Requirement
The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."
ADDITIONAL DEPARTMENT INFORMATION
The Employment Development Department may require a new probation in accordance with applicable probationary period rules.
Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey
Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the Cal HR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.
The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).
The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."
ADDITIONAL DEPARTMENT INFORMATION
The Employment Development Department may require a new probation in accordance with applicable probationary period rules.
Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey
Merit System Principles
Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the Cal HR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
We regret to inform you that this job opportunity is no longer available as it has expired
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