Business Consulting Manager - Financial Services - Business Transformation – Payments: This position could be located in NY, NC, GA.
United States


EY Consulting is the only professional services firm with a separate business unit (“FSO”) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. If you have a passion for rallying together to solve the most complex challenges in the financial services industry, come join our dynamic FSO team!


The Business Transformation practice offers global and regional financial services clients the assistance needed to improve their performance in a rapidly changing business environment. We assemble experienced multidisciplinary teams, use consistent and proven global methodologies and draw on the full breadth of EY’s global reach, depth of capabilities and knowledge. Collectively, the group has a comprehensive skill set, which supports the delivery of operations, technology, product, sales, compliance, and risk projects for top clients in the U.S. financial services industry.


The Payments competency provides transformational services to a variety of payments stakeholders including banks, Fintechs, merchant acquirers, processors, networks, and merchants. EY provides multidisciplinary knowledge and support to these clients in their growth journeys whether it’s tackling technology transformation, addressing risk, optimizing global operations, or market innovation.


The opportunity:


You will have the chance to be part of a fast-moving, high-growth company. We offer variety, challenge, responsibility and the opportunity to realize your leadership potential. If you are interested in being part of a dynamic team, serving clients and reaching your full potential, EY Consulting is for you!


Your key responsibilities:


As a Payments Manager, you’re likely to spend most of your time on the delivery of payment solutions to our clients. You will manage and lead client engagement teams with diverse skills and backgrounds, fostering an innovative and inclusive team-oriented work environment and provide constructive on-the-job feedback/coaching to team members. You will be at the center of the engagement driving work while developing and maintaining close ties with the client. Deliverables are expected within contracted timeframes and financials on budget. Exceptional client service requires developing an in-depth understanding of our clients’ unique needs and goals to effectively lead a workstream while delivering meaningful improvement insights.


You will be an active member in providing counselling and mentoring to junior consultants within the organization. Additionally, there will be multiple opportunities to build the practice through developing public facing materials that provide the market your consulting perspective on emerging opportunities in the payments space.


Skills and Attributes for Success:

• Lead client engagements in the payments domain, with particular focus on merchant acquiring and acceptance, card issuing, and enterprise money movement
• Develop trust-based relationships with key stakeholders in the payments industry, including banks, Fintechs, merchant acquirers, processors, networks, and merchants
• Collaboratively define a delivery plan with your engagement leadership and support team that aligns with client objectives to address complex challenges across the payments ecosystem
• Manage project financials and deliverables according to Statement of Work
• Participate in competency development and advancement via thought leadership, mentorship of junior resources, conference preparation/participation, and/or payment competency operations
• Develop expertise in industry trends, regulatory changes, and technological advancements in the payments space to increase knowledge base and capabilities

To qualify for the role, you must have:

• Bachelor's degree plus approximately 5+ years of related work experience; or a graduate degree plus approximately 4+ years of related work experience, specifically within Payments (e.g., enterprise money movement, treasury and cash management, merchant services and acceptance, card issuing)
• Strong written and verbal communication, presentation, client service and technical writing skills, coupled with a strong interest in further developing industry and deep content knowledge in the payments space
• Consulting experience provided to large global financial institutions, payment providers, and/or merchants
• Demonstrated ability to manage and supervise a workstream through all phases of the project lifecycle
• Experience creating detailed project plans, managing tasks and deliverables against the plan, reviewing outputs, and providing feedback to team members
• Ability to travel – you will likely spend a significant amount of time onsite with our clients. This travel can be as much as 50% to 80% of a work week and may be international

Ideally, you’ll also have experience in:

• Knowledge of payments risk and regulatory environment (e.g. KYC/AML, Reg E, Fraud)
• Experience working with buyers and suppliers across the payments ecosystem (e.g., enterprise money movement, treasury and cash management, merchant services and acceptance, and card issuing)
• Knowledge of industry standards in payment domains (i.e., payments messaging, open banking)
• Experience with operating model design to define target state business, operations, technology, and control partner functions
• Experience in core platform transformation to support the changing business and regulatory landscape, enabling the realization of strategic business priorities including improved client experience, market expansion and easier partner/correspondent banking integration
• Experience in design, testing, and implementation of technology-enabled solutions
• Experience in payments vendor assessments, selection, and transformation
• Experience in capability maturity model planning, roadmap development and investment prioritization for large-scale, strategic, and transformative initiatives

What we look for:


If you’re a natural leader, with a talent for motivating individuals, building relationships, and solving complex client problems, we’re interested in you. You’ll need to be ready to listen and confident in challenging the status quo. Top performers in this role will have strong experience contributing content to pursuits, collaboratively structuring work, managing teams, developing reusable collateral, and experience working with C-suite client executives. If you have a genuine passion for helping businesses achieve their full potential, this role is for you.


What working at EY offers:


We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, both pension and 401(k) plans, flexible vacation time to use at your discretion for rest, recreation and personal activities, 19 observed holidays, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• The opportunity to manage a portfolio of talent within a designated service line
• A collaborative environment where everyone works together to create a better working world
• Excellent training and development prospects, both through established programs and on-the-job training
• An excellent team of senior colleagues, dedicated to managing and varying your workload
• The salary range for this position is $109,000 - $216,300

About EY:


As a global leader in assurance, tax, transaction and consulting services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.


Join us in building a better working world.


Apply now.


EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.